Customer Success Manager - Automotive industry

MotorK. Driving the AI revolution in automotive.MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools — from CRM and inventory management to predictive analytics and digital advertising — that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.We move fast, we think big, and AI is at the core of everything we do — not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.If you want to be at the forefront of one of the world's largest industries going through a full AI revolution, and you're excited to help drive it, this is where you want to be.We're looking for a Customer Success Manager to join our Customer Success team in Milan.The roleThe Customer Success Manager role will cover a wide range of customer support and strategic tasks, working closely with clients and our wider Sales team. The Customer Success Manager will:Be the first and main point of reference for dealers and guide them once the contract has been signedSupport customers in defining and executing their digital strategyEngage with clients at all levels and lead all client engagementsCollaborate closely with Sales to support pilot customers, renewals, and expansion opportunitiesEvaluate dealer performance — including website quality, stock imagery, adoption of new features, and overall digital presencePropose lead-generating campaigns based on best practices and top-performing customer benchmarksDevelop testimonial strategies in partnership with the Sales teamConduct training sessions to educate customers on product features, functionalities, and updatesShare insights into industry best practices to enhance customers' ability to get maximum value from our solutionsLiaise with Content Editors to keep training content up to date and continuously improve processesRequirementsOur ideal Customer Success Manager will have a background within an Automotive Dealership environment and a strong customer-oriented approach. As well as:Native level of Italian and fluent EnglishAbility to work in a busy, fast-paced environmentOutstanding customer service and relationship management skillsTech-savvy with a digital mindsetGreat communication and presentation skillsGenuine curiosity about AI and enthusiasm for experimenting with new toolsWork pattern and locationFull time, PermanentMonday to FridayHybrid working pattern (10 days SW per month)Office based in Milan, near Lambrate BenefitsContratto indeterminato (ccnl commercio)RAL: ranging between 30k - 35k (depending on experience) Variable commission plan Meal vouchers (for each day worked)Food canteen onsite, with free coffeesBi-monthly collaboration days, with free breakfast in the officeCompany benefits including discounts on famous brandsInternal training paths and support with external educationDiverse and dynamic environment, with plenty of opportunity to grow and make an impactWhat you can expect from the recruitment processHR interview — AI fluency assessmentHiring Manager interviewPeer interview / skills assessmentC-level interviewMotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

MotorK. Driving the AI revolution in automotive.

MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools — from CRM and inventory management to predictive analytics and digital advertising — that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do — not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

If you want to be at the forefront of one of the world's largest industries going through a full AI revolution, and you're excited to help drive it, this is where you want to be.

We're looking for a Customer Success Manager to join our Customer Success team in Milan.

The role

The Customer Success Manager role will cover a wide range of customer support and strategic tasks, working closely with clients and our wider Sales team. The Customer Success Manager will:

• Be the first and main point of reference for dealers and guide them once the contract has been signed
• Support customers in defining and executing their digital strategy
• Engage with clients at all levels and lead all client engagements
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
• Evaluate dealer performance — including website quality, stock imagery, adoption of new features, and overall digital presence
• Propose lead-generating campaigns based on best practices and top-performing customer benchmarks
• Develop testimonial strategies in partnership with the Sales team
• Conduct training sessions to educate customers on product features, functionalities, and updates
• Share insights into industry best practices to enhance customers' ability to get maximum value from our solutions
• Liaise with Content Editors to keep training content up to date and continuously improve processes

Requirements

Our ideal Customer Success Manager will have a background within an Automotive Dealership environment and a strong customer-oriented approach. As well as:

• Native level of Italian and fluent English

• Ability to work in a busy, fast-paced environment
• Outstanding customer service and relationship management skills
• Tech-savvy with a digital mindset
• Great communication and presentation skills
• Genuine curiosity about AI and enthusiasm for experimenting with new tools

Work pattern and location

• Full time, Permanent
• Monday to Friday
• Hybrid working pattern (10 days SW per month)
• Office based in Milan, near Lambrate

Benefits

• Contratto indeterminato (ccnl commercio)
• RAL: ranging between 30k - 35k (depending on experience)
• Variable commission plan
• Meal vouchers (for each day worked)
• Food canteen onsite, with free coffees
• Bi-monthly collaboration days, with free breakfast in the office
• Company benefits including discounts on famous brands
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact

What you can expect from the recruitment process

1. HR interview — AI fluency assessment
2. Hiring Manager interview
3. Peer interview / skills assessment
4. C-level interview

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Founded in 2010, MotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena. Started in Italy, it has rapidly expanded its business in Spain, France, UK and Germany and is now entering other European markets. With a unique mix of digital knowledge, online marketing expertise and strong technological background, MotorK has developed and consolidated a broad offering of products and services for the automotive industry such as DriveK, DealerK and Internet Motors. The company has now more than 250 people in Europe. DriveK is the benchmark in Europe for anyone who is looking for the car that is just right for his needs. The site provides vast amounts of data on over 5,000 car models and equipment, in order to compare, configure and select the right car, putting the user in contact with the dealer who can give the most attractive quote. DealerK is SaaS platform for car dealers: a turnkey solution that guides dealers along the road of digital innovation, a portfolio of products and services designed to deal with all the challenges of a modern dealer. Dealerk is also certified as Google Premium Partner. Internet Motors is an event dedicated to the discovery of the best practices within online marketing of automobile products. Started as a local event, it has become an international venue appealing to the whole automotive sector: suppliers, dealers, car manufacturers, industry players and publishers. MotorK has been recognised by multiple organizations as one of the fastest growing tech companies in Europe – including Euronext TechShare, Tech Tour 50, Technology Fast 500 EMEA and the FT 1000.We are always looking for brilliant people willing to join our team: Software developers with strong background in online technologies (PHP, Java, Vue.js..) UI and UX experts System administrators with competencies on AWS, Kubernetes.. inclined to a strict interaction with developers team Digital Marketing experts What can you expect from us? A 3000 square meters office with a nice kitchen, a lounge area and a theater Interesting Tech Talks Personal and professional growth Possibility to contribute to open source projects (Our headquarters currently hosts Milan WordPress Meetup) English courses with native speakers A funny and international team Competitive salary

Founded in 2010, MotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena. Started in Italy, it has rapidly expanded its business in Spain, France, UK and Germany and is now entering other European markets.

With a unique mix of digital knowledge, online marketing expertise and strong technological background, MotorK has developed and consolidated a broad offering of products and services for the automotive industry such as DriveK, DealerK and Internet Motors. The company has now more than 250 people in Europe.

DriveK is the benchmark in Europe for anyone who is looking for the car that is just right for his needs. The site provides vast amounts of data on over 5,000 car models and equipment, in order to compare, configure and select the right car, putting the user in contact with the dealer who can give the most attractive quote.

DealerK is SaaS platform for car dealers: a turnkey solution that guides dealers along the road of digital innovation, a portfolio of products and services designed to deal with all the challenges of a modern dealer. Dealerk is also certified as Google Premium Partner.

Internet Motors is an event dedicated to the discovery of the best practices within online marketing of automobile products. Started as a local event, it has become an international venue appealing to the whole automotive sector: suppliers, dealers, car manufacturers, industry players and publishers.

MotorK has been recognised by multiple organizations as one of the fastest growing tech companies in Europe – including Euronext TechShare, Tech Tour 50, Technology Fast 500 EMEA and the FT 1000.

We are always looking for brilliant people willing to join our team:

• Software developers with strong background in online technologies (PHP, Java, Vue.js..)

• UI and UX experts
• System administrators with competencies on AWS, Kubernetes.. inclined to a strict interaction with developers team
• Digital Marketing experts

What can you expect from us?

• A 3000 square meters office with a nice kitchen, a lounge area and a theater
• Interesting Tech Talks
• Personal and professional growth
• Possibility to contribute to open source projects (Our headquarters currently hosts Milan WordPress Meetup)
• English courses with native speakers
• A funny and international team
• Competitive salary