Customer Success Manager, Channel

Job description

About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You’ll monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence. Location: Austin, Texas - Hybrid, in office What You’ll be Doing Consistently meet and maintain your relationship with NinjaOne channel partners and customers Drive Net dollar Retention through cross-sell upsell activities Manage communications and employ conflict resolution with customers Track and coordinate activities for each account Negotiate and closing contracts Analyze marketing trends and predictions Determine customer needs and propose appropriate solutions Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive) Gather information on the lead’s budget, authority (i.e., ability to make purchase decisions) need for the Company’s product/service, and the timeline (i.e., when the lead will be able to make a decision) Work closely with CAMs and channel team to assist in larger team initiatives About You 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers Thorough understanding of the reseller channel and what it takes to enable partner growth Experience building and maintaining a strong network of partners Strong written and verbal communication skills Analytical, strategic mindset with proven problem-solving skills Excellent customer service skills, with exceptional business and technical acumen Ability to stay organized and thrive in a fast-paced, collaborative team environment About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid