Customer Success Manager, Creative Projects

We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer ownership, sitting at the intersection of execution, client partnership, and growth.

You will lead the full lifecycle of multi-channel digital advertising campaigns — from scoping and production through delivery, optimization, and ongoing account development. Acting as both an operational driver and a strategic advisor, you will ensure flawless creative execution while helping customers unlock the full value of Smartly’s platform.

Beyond project delivery, you will partner closely with clients and internal teams to align on objectives, manage scope and budgets, resolve challenges proactively, and ensure consistently high-quality outcomes. You will collaborate cross-functionally to anticipate client needs, recommend scalable solutions, and maintain transparency across stakeholders to drive successful, efficient creative operations.

What You’ll Do. . .

Lead End-to-End Creative Project Delivery

• Own the full lifecycle of multi-channel digital campaigns — from scoping and timelines to delivery and post-launch evaluation.
• Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope.

Drive Operational & Financial Excellence

• Maintain clear project documentation, reporting, and stakeholder alignment using tools like monday.com and Smartly.
• Oversee project profitability, manage scope changes, and proactively mitigate risks.

Coordinate Cross-Functional Execution

• Lead collaboration between creative, technical, and platform teams to translate strategy into executable campaigns.
• Ensure alignment across global stakeholders and maintain transparent communication throughout project delivery.

Support Customer Success & Product Adoption

• Partner with customers to align campaign execution with business goals and performance outcomes.
  Identify opportunities to improve workflows and increase adoption of Smartly’s creative automation solutions.

We're definitely looking for you, if you...

• 5+ years’ of experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in-house team of an online advertiser, or an AdTech company.
• Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines.
• Knowledge of digital media advertising, particularly social media, including all ad formats and placements.
• Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop.
• Cross-functional mindset and experience in working with multidisciplinary teams
• Commercially minded with experience handling scope, financial oversight, and client negotiations.
• Have flawless written and verbal communication skills
• Proven ability to manage complex digital campaigns, budgets, and multiple stakeholders under tight deadlines.
• Highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced environment.
• Multitask and meet critical deadlines in a fast-paced environment.
• Fluent in English; Arabic is a plus.

#LI-Hybrid