Customer Success Manager - DACH

Job description

We’re looking for an experienced Customer Success Manager, to manage, assist and consult our customers on the DACH market and ensure a strong long term relationship. You will handle customer cycles from onboarding to renewal, and be able to have a clear impact on how we manage our customers now and going forward. This role can be based in our Copenhagen HQ or in Hamburg. ### **About Pandektes** Legal research hasn’t changed much in decades. Lawyers still spend countless hours navigating fragmented sources, outdated systems, and complex databases just to find the information they need. At Pandektes, we’re changing that. Our ambition is to build the leading global platform for legal research and the largest AI-powered legal database. By combining artificial intelligence, intelligent search, and continuously updated legal sources, we’re redefining how legal knowledge is accessed, understood, analyzed, and applied. Pandektes has raised more than €4 million and most recently closed a €2.9 million seed round (Feb 2025) led by People Ventures, Interface Capital, and leading angels. Pandektes already serves more than 400 customers across Denmark, Germany and Switzerland. We’re still early in the journey, and joining our team now means you’ll have big impact on shaping how we scale. ### **About the role** You will join our current team of three in Customer Success to work on serving our German-speaking customers. As an early member of the team, you will be able to have an instant impact on the customer experience. This is a full-cycle CSM position, which means you will handle everything from onboarding to renewal. This means we’re looking for someone who is passionate about strong customer relations, but ideally also with a knack for teaching. When it comes to contracts and numbers, you’ll be working closely with our account executives to ensure we find the best fit for our customers. As the team is young, we hope that you will also want to be a part of shaping the processes and future of CS at Pandektes. ### **What you’ll do** - Onboarding customers - Teach lawyers and legal professionals how AI can superpower their legal research - Drive adoption - Collaborate with management/executives to ensure adoption and success - Build community - Find superusers and empower them to do even more with Pandektes - Foster growth - Identify expansion opportunities and work with the rest of our team to expand our presence at existing customers ### **What you’ll bring** - Fluency in German and English - Entrepreneurial mindset, motivated by creating good relationships, top-notch customer experience and driving growth as part of our commercial team - Experience with Customer Success in a SaaS B2B company and/or a legal background - Excellent communication skills and strong ability to build trust – we value long-term customer relationships - Eagerness to learn and openness to feedback; you value insights from others and use them to grow - Proactive mindset with the ability to work independently and collaboratively - Strong interest in technology and enthusiasm for AI (basic knowledge of AI and LLMs is a plus) - Willingness to develop deep knowledge of how lawyers work and conduct legal research (a legal background is an advantage but not required) ### **How we work** We place great value on a vibrant, inspiring, and challenging company culture. This is achieved through a talented and passionate team that believes in achieving great things together. We value ownership – you can expect a lot of freedom and responsibility. The key is open communication, trust, and a shared passion to transform the legal world. We are a growing team based in Copenhagen, Berlin, Cologne, Hamburg, London and Zurich. ### **What we offer** - A central role in a fast-growing company with €4M+ raised, most recently a €2.9M seed led by People Ventures and Interface Capital - Competitive compensation + commission - An attractive warrant program - A collaborative work environment where your input is not only valued but often implemented within hours - 25 vacation days per year + public holidays - International team events – last time we went to Barcelona, and we’d love to have you join us next time - Your own Pleo card for necessary work expenses - Paid parental leave *We believe diverse teams build better products and stronger teams. We embrace and encourage people from all backgrounds to apply regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, socio-economic status, culture or beliefs.*