Customer Success Manager (DACH)

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. As a Customer Success Manager, you will help our customers to make Mentimeter become a core part of their daily work life, by driving adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter. To be able to deliver an amazing customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a key project manager to assigned accounts, to support effective onboarding, adoption and training to new and existing Enterprise customers when needed. We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen. **Responsibilities for the role:** - Manage a book of Enterprise customers with full responsibility for driving successful adoption and usage - Help your Enterprise customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions - Build relationships with your customers and act as a strategic advisor on how Mentimeter can help them reach their goals - Increase retention through being a client partner in maximizing the benefits of their investment in Mentimeter - Work on the adoption of the purchased licenses to increase the value for the customer - Set and develop the strategy for best-in-class scalable Customer Success - Create efficient usage and ensure customer engagement by leading webinars, workshops and training sessions - Utilize Mentimeter, client and other data to derive insights and use these to drive greater client engagement - Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers - Monitor usage proactively and contact clients upon low usage in order to set a plan to improve their utilization **Responsibilities not included in the role:** - Closing new contracts (Account Executives do that) - The commercial responsibility of current customers (Relationship Managers do that) - Day-to-day support (We have minimal support, and a support specialist is responsible for this) **Resources we have to support you:** - World-class lead generation from the Marketing and Product teams - Marketing and Sales team to support in analysis and tactics - Sales Operation function - Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce) *Skills & Requirements* **Must haves for the role:** - Experience of 1-3 years of leading international projects together with customers (or as a consultant) - Passion for building strong and long-lasting relationships - Experience from international work - Ability to drive many tasks and projects at the same time - Great interpersonal skills - Interest in data & statistics - You are required to have professional level German (native speaker/mother tongue preferred). - Excellent communication skills **Nice to have:** - Additional languages (other than German and English) - Bachelor or masters degree (field not important) **Not required:** - You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 20 different nationalities!) **Hybrid Working Environment** : Please note that this position is located onsite at our Berlin office, with starting date being flexible yet ideally as soon as possible. **The recruitment process consists of:** - Personality test and logical ability test - Introduction Interview - Business Case - Competence Interview - Onsite Berlin Office Visit and Meeting with Berlin Team - Culture Interview - Reference Check ### **Compensation model:** At Mentimeter, we believe in fair and transparent compensation that grows with you. We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork, and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers, contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission-based salary model in our sales roles, which has proven to be very successful and appreciated across the team. The salary range for this role is EUR 70 000 - 90 000 per year. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: **What Mentimeter can offer**At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our [Benefits & Perks page](https://www.mentimeter.com/benefits) **AI and Hiring at Mentimeter** At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. - AI does not screen or decide on candidates. - There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. - Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. **Culture at Mentimeter**At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our [Culture page](https://www.mentimeter.com/culture). Review our [Privacy Policy](https://www.mentimeter.com/trust/legal/candidate-privacy-policy) for more information.