Customer Success Manager (EMEA)

Job description

ABOUT US Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed. Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space. THE ROLE Singular is searching for a Customer Success Manager who is highly motivated and an energetic self-starter to work directly with customers and trial users to ensure they are getting the most value possible out of our product. This role is fully remote and based in either Berlin (Germany) or Spain. The successful candidate will proactively identify new areas of product features and enhancements that will further increase client engagement with Singular’s platform. They will have a strong understanding of the mobile advertising ecosystem, attribution, and what a mobile marketer goes through on a day-to-day basis. KEY RESPONSIBILITIES - Serve as client advocate in all respects of the Singular product, project managing customer onboarding, and overseeing technical solution delivery to ensure proper implementation. - Regularly meet and engage customers to understand how they use the platform and provide training, guidance, and insights to increase engagement and retention. - Consistently meet or exceed customer retention goals and success metrics. - Work closely with internal teams on escalation and resolution of critical customer issues. - Become a trusted advisor to customers, deeply understanding their needs and helping solve or simplify pain points through Singular’s product. - Identify incremental revenue opportunities and lead regular QBRs (virtual and, where relevant, onsite). WHAT’S IMPORTANT - 3+ years of professional experience in a SaaS-based environment in client services, customer success, or account management. - Prior experience leading technical implementations and managing technical relationships with large companies—experience in mobile user acquisition or mobile product roles is a strong plus. - Strong understanding of the mobile marketing ecosystem (MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies). - Proven track record as a top performer in a customer success or account management role. - Strong passion for customer-facing roles and complex technology environments. - Excellent communication, presentation, and interpersonal skills. - Self-starter mindset with the ability to thrive in a fast-paced, global environment. - Positive, “can-do” attitude. RESPONSIBILITIES - Travel onsite to customer locations where appropriate. - Provide regular updates to Client Success leadership, product teams, and management on customer satisfaction. - Key success metrics include customer renewals, churn, and account growth. - Strong knowledge of ad tech, mobile, media, and SaaS business models. - 3+ years of account management/sales experience with exposure to mobile, online advertising, and international markets. - Bachelor’s degree in Business, Marketing, or a related field. EQUAL OPPORTUNITY As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics. We celebrate diversity and believe it strengthens our team, our products, and our community.