Customer Success Manager, EMEA

Job description

**The Role:** We are expanding our Customer Success team and are looking to bring on a **Customer Success Manager** to join our team in **Belgium**. The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. **Responsibilities:** - Manage a portfolio of customers and ensure a consistent, high-quality experience - Build strong relationships and act as a trusted point of contact - Identify risks early and take proactive steps to address them - Partner cross-functionally and collaborate effectively to drive outcomes - Navigate customer conversations, balancing company priorities with customer needs - Maintain accurate data, reporting, and internal documentation - Take ownership of internal tools and workflows tied to customer management - Contribute to process improvements and team efficiency **Requirements:** - Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience - Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.) - Proven work experience as a Customer Success Manager or similar role preferred - Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus. - Proven ability to collaborate across teams and build alignment - Strong negotiation and influencing skills with customers and internal stakeholders - Problem-solving mindset with the ability to think critically - Ability to work independently while knowing when to involve others **Assets:** - Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment) - Management, renewals or upsells experience would be a plus - Excel/Google Sheets experience - Software Experience - Experience with data tools or reporting platforms - Exposure to customer-facing roles in fast-paced environments - Experience working cross-functionally with different teams - Process improvement or operational experience