Customer Success Manager, EMEA

Job description

Location This position is based in our Ljubljana, Slovenia office (our EU headquarters) and requires five in-office working days per week. About the Role PDQ is looking for a bold, customer-driven problem solver to join our high-performing pooled Customer Success program. As an EMEA Customer Success Manager, you'll work across a dynamic book of European accounts, delivering proactive guidance, driving product expansion, and securing renewals — while making life easier for the IT heroes we serve. You'll serve as a customer advocate and seller across many accounts in our pooled model, engaging with them at various points in their customer journey. This role sits within our Revenue organization and reports into the EMEA Customer Success leadership team. Why This Role Matters In this role, you'll help PDQ deepen relationships with our European customer base, directly impacting renewal rates, product adoption, and the overall customer experience across the region . How You Might Spend Your Day Drive renewal strategy and execution across a shared customer book of European customers Identify usage trends and lead early interventions when risk is detected Recommend and coordinate cross-product expansions that solve customer pain points Capture voice-of-the-customer insights to influence product roadmap and strategy Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience Lead customer demonstrations and assist with contract negotiations Maintain excellent pipeline hygiene and attention to detail in Salesforce We're Looking for People Who Have Must Have 2+ years of SaaS/B2B customer success or sales experience Required: English and Slovenian language proficiency (speaking and writing) — strong preference for secondary language proficiency in French or Italian (speaking and writing) Experience assisting with or leading customer demonstrations and contract negotiations Strong aptitude to grasp technical products and concepts and convey them through product demonstrations Ability to demonstrate skilled discovery leading to uncovering customer opportunity Comfort working with Salesforce, Slack, and Microsoft Office Nice to Have Natural curiosity and proactivity — a desire to learn as much as possible about PDQ products and how they add value to sysadmins Excellent interpersonal skills, particularly the ability to build authentic business relationships Strong focus on goal attainment and consistently driving toward exceeding targets Who You Are Honesty: You communicate transparently and build trust through your actions. Ownership: You take responsibility for outcomes and follow through on commitments. Collaboration: You value diverse perspectives and work effectively across teams. Improvement: You actively seek opportunities to learn, grow, and innovate. Organized: Excellent pipeline hygiene and attention to detail High Performer: Strong focus on goal attainment and consistently driving towards achieving and exceeding targets Tools We Use Slack Salesforce Microsoft Office TextBlaze Scribe Why You'll Love Working at PDQ PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: Equity opportunities Flexible working hours and relaxing work environment Company-provided laptop and accessories Experienced and supportive mentors invested in your growth A culture that encourages learning, professional development, and knowledge sharing Quarterly Company Values Award (team member nominated) Equal Opportunity Employer PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact . About PDQ PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. Our Core Values: Honesty: You communicate transparently and build trust through your actions. Ownership: You take responsibility for outcomes and follow through on commitments. Collaboration: You value diverse perspectives and work effectively across teams. Improvement: You actively seek opportunities to learn, grow, and innovate.