Customer Success Manager, Enterprise

Job description

**About Iru** Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction. ### The Opportunity As a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization. Acting as a trusted advisor, you will work closely with senior stakeholders to align business objectives with Iru’s unified, AI-powered platform. This is a Miami-based hybrid role, where you will collaborate closely with Sales, Product, and leadership to support some of Iru’s most strategic accounts. Success in this role means driving retention and expansion across a smaller number of high-value accounts while building deep, executive-level relationships and delivering measurable business impact. ### What You'll Do - Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV) - Build and maintain relationships with executive stakeholders and decision-makers - Develop tailored success plans tied to customer business objectives - Lead onboarding, enablement, and executive business reviews (EBRs) - Drive product adoption and measurable ROI across complex organizations - Identify and drive expansion opportunities in partnership with Sales - Navigate multi-stakeholder environments and complex account structures - Advocate for customers internally and influence product direction ### What You'll Bring - 3–6+ years of customer success or account management experience in SaaS - Experience managing enterprise accounts (ARR $5M+; contracts $100K+) - Proven ability to build executive relationships and drive strategic conversations - Strong business acumen and consultative approach - Excellent communication and presentation skills - Experience working cross-functionally in complex environments