Customer Success Manager - Enterprise Solution

**About Appier**Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit [](http://www.appier.com) for more information. **About the role** We are seeking to hire a **Customer Success** **Manager** to join our **Enterprise Solution team** in **Taiwan.** Ideal candidates are the ones who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our **Customer Engagement Automation** enterprise products into our client's environment and applications. An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives. **What you will do** - Be a consultant to help clients expand their usage and adoption of Appier Enterprise solution products - Be a trusted partner to manage relationship for all assigned clients - Be a professional advisor to enable clients achieving customer’s business objectives through Appier Enterprise solution products - Be a first line support to answer clients' questions, identify needs for customized project and further implementation where applicable - Collaborate with sales, product and tech team to be sure mutual objectives are met in support of client satisfaction - Communicate with clients throughout the contract lifecycle, escalating important issues to ensure the renewal - Identify and drive upsell opportunities independently by understanding customer needs, usage patterns, and business goals — proposing the right solutions at the right time to maximize account growth. **About you** [Essential] - 3 years experience in customer success, account management, or similar client-facing roles - Experience managing enterprise-level clients, ideally in a SaaS or fast-paced tech environment - Familiarity with the eCommerce industry, especially in areas like on-site conversion optimization, social engagement, and marketing automation - Excellent communication skills to effectively convey technical information to both technical and non-technical audiences. - Strategic thinking — able to analyze customer needs, identify risks or opportunities, and proactively propose solutions - Self-motivated, team-oriented, responsible, and focused on exceeding client expectations. - Logically thinking and possessing good time management abilities. - Willingness to share knowledge, collaborate, and support the growth of the team [Nice to have] - Background in SaaS, MarTech, or digital consulting - Knowledge in conversational commerce (e.g. chatbot), digital marketing and CRM - Knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript) #L1-AC2