Customer Success Manager (f/m/d)

Job description

We're not another loud tech company shouting for attention, we're building tech that transforms everyday service experiences. At Miss Moneypenny Technologies, we've reimagined the mobile wallet card: a dynamic access point to the services people need, at the exact moment they need them. We're building a new category and a new service layer for customer success. Backed by top-tier investors (Earlybird, b2venture) and growing faster than a dad joke at a Monday all-hands, we are creating real impact. Come join us. We're looking for a Customer Success Manager (f/m/d )who makes our enterprise customers measurably more successful with Wallet Studio, and who turns that success into account growth. What You Will Do Make customers successful, measurably You work with enterprise customers to get real results from Wallet Studio. The product's value proposition is typically co-developed with the customer, and your job is to make it land. You define shared goals, set up regular reviews to track progress, and adapt when things change. This is not reactive support. You own whether the customer gets what they came for. Develop deep product expertise You understand Wallet Studio well enough to recommend specific use cases, configurations, and applications to your customers. When a customer asks "what should we do next?", you have a concrete, informed answer. You are not a generalist relationship manager; you are the person who knows how our product creates value in the customer's specific context. Spot and drive growth Great delivery creates expansion opportunities. You see them as a natural result of understanding the customer's business and our product's potential. Sometimes you pursue them directly; sometimes you bring in colleagues with a more commercial focus, depending on the account and the opportunity. Either way, your insight into the customer is what makes growth possible. Work with structured account plans We invest in understanding our accounts systematically. You work with account plans that give you clarity on priorities, stakeholders, and next steps. Your job is to execute the customer-facing actions that come out of these plans, and to feed back what you learn so the plans stay sharp. Navigate enterprise complexity Our customers are large enterprises in regulated industries, with multiple business units, departments, and stakeholders. You manage across these layers: running workshops, preparing and leading review meetings, coordinating with IT, marketing, and business leads. Use AI as part of how you work We are an AI-native company. You use AI to structure your work, prepare for customer meetings, research, and follow up. If AI is already part of how you get things done, you will feel at home here. Scope and expectations You work in a growing team with direct visibility into how the company operates. This is an individual contributor role with real ownership of customer outcomes. What you work on will evolve as the company grows and as you prove what you can do. We value people who start working with what they have, who raise ambiguities constructively rather than treating them as blockers, and who engage in honest, appreciative feedback loops with their team and leadership. What You Bring You have worked in a customer-facing role where you were personally responsible for whether customers got value from a product. This could be Customer Success, Account Management, Technical Account Management, Implementation Consulting, or a similar role. What matters is that you owned outcomes, not just relationships. You have worked with enterprise customers: complex organisations, multiple stakeholders, and processes that needed to be accelerated rather than simply navigated. You know how to build trust across departments and seniority levels and how to move things forward when the default pace is slow. You understand B2B SaaS well enough to have an informed conversation about product adoption, value delivery, and expansion. You are not intimidated by regulated, complex industries. You use AI in your daily work. Whether that means using it for research, structuring your thinking, preparing customer conversations, or something else entirely, AI is a natural part of how you operate. You identify growth opportunities as a natural result of understanding a customer's business. You think commercially: not satisfaction scores, but what concretely gets bigger and why. You can articulate how your work has driven account growth or expansion in previous roles. English at near-native level (C1-C2) is required. German at full professional proficiency is expected for this role as many of our enterprise customers operate in German-speaking markets. Additional languages, particularly Spanish, are valued as a big plus. We do not filter by years of experience. What matters is what you have done and how you work. Benefits We're a diverse, ambitious, and value-driven team made up of problem-solving superheroes, software wizards, sales gods and goddesses, industry darlings, design aficionados, product visionaries, fitness fanatics, "Mafiosi" masters, and perhaps even a few mini-golf legends. We work incredibly hard but have a blast doing it, with plenty of laughter and humor along the way. In short: You'll definitely want to get to know us. A job you can dance to like no one is watching. #dadjokes #creativity #bmovies #nopolitics #moremoremore But There's More: With leading investors Earlybird and b2venture backing us, we're building something significant here. If you're looking for meaningful challenges and want to contribute to a forward-thinking, ambitious team, this role is for you. We believe in meaningful work. Our team is passionate about pushing boundaries and delivering real value, and we celebrate our achievements together. At the core of our culture are trust and open communication. We value diverse perspectives and know that collaboration drives success. There's no room for egos. Every voice matters, and every success is shared. No politics! This is worth repeating: no politics!!! We balance hard work with genuine enjoyment. Whether it's sharing a laugh, showing off quirky talents, or chilling on the rooftop, we embrace the lighter moments as much as the serious ones. Above all, we are learners. We welcome challenges as opportunities for growth and are committed to supporting each other's development. We Believe Diversity Makes Us Stronger We actively encourage applicants from all backgrounds, identities, and experiences to apply, even if you don't tick every box. What matters most to us is your attitude, your drive to make things happen, and your desire to grow in a team that values trust, kindness, and clarity.