Customer Success Manager I, Italy

Job description

I'm George Wells https://www.linkedin.com/in/george-wells-a166a879/, Director of Customer Success for EMEA and LATAM at Teamworks. My team works with some of the world's most respected professional and elite sports organizations, and Italy is our next big focus market in Europe. You'll own the customer relationship across Italy, support our growing book across Southern Europe, lead our Hub implementations in Italian, and help turn the trust we're building in the region into long-term, renewing customers. THE ROLE - Position Teamworks for continued growth in Italy and Southern Europe, contributing to company strategy based on market knowledge and ensuring go-to-market plans and growth strategies are aligned with industry needs. - Own the end-to-end relationship for a growing book of accounts across Italy and Southern Europe - Lead Hub implementations delivered entirely in Italian, partnering with our Product Success team on any non-Hub products - Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to increase engagement and drive value. - Drive renewals and account health in line with our team's 96.5% renewal track record - Partner with a dedicated Italian-speaking Account Executive on demos and cross-sell opportunities, while owning the post-sale relationship - Build real, in-person relationships across the region through regular on-site customer visits WHAT I'M LOOKING FOR WHAT YOU MUST BRING - Fluent in both Italian and English, spoken and written; this is non-negotiable for a region where trust is built in-language - Hands-on experience working within a professional sport organization or club; you need to understand how our customers operate day to day - Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators - Data-driven mindset with a passion for customer experience - Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice - Based in Italy, with existing relationships or market knowledge in the region EVEN BETTER IF - You have experience specifically within professional football - Prior experience using Teamworks products, ideally Hub, or strong working familiarity with our suite; you'll be leading implementations in this region so prior experience gives you a head start WHY THIS ROLE This is a ground-floor opportunity to build our presence in one of the biggest growth markets in European sport, with real autonomy to shape how Teamworks shows up in Italy and beyond. You'd be joining a team that's already proven this model works, at a moment when Teamworks' momentum across EMEA has never been stronger. This role is not eligible for sponsorship at this time. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. ABOUT TEAMWORKS We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.