Customer Success Manager I, Middle East

Job description

I'm George Wells https://www.linkedin.com/in/george-wells-a166a879/, Director of Customer Success for EMEA and LATAM at Teamworks. My team works with some of the world's most respected professional and elite sports organizations, and the Middle East is one of the fastest-growing markets we serve. We already have an established customer base and a dedicated Account Executive, Luke Joyce, on the ground in the region, and now we need a Customer Success Manager to take full ownership of that book and build on the relationships we've already started. This is a chance to build something in a region with real momentum, working alongside an existing AE rather than starting from scratch, owning implementations, driving renewals, and growing the presence we've already established across the UAE, Saudi Arabia, Qatar and the wider Middle East. THE ROLE - Own the end-to-end relationship for a growing book of accounts across the Middle East - Lead Hub implementations delivered in Arabic, partnering with our Product Success team on AMS and other product lines - Drive renewals and account health in line with our team's 96.5% renewal track record - Partner closely with our Middle East Account Executive and the wider sales team on demos and cross-sell opportunities, while owning the post-sale relationship - Build real, in-person relationships across the region through regular on-site customer visits WHAT I'M LOOKING FOR WHAT YOU MUST BRING - Fluent in both Arabic and English, spoken and written; this is non-negotiable for a region where trust is built in-language - Hands-on experience working within a professional sport organization or club; you need to understand how our customers operate day to day - Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators - Data-driven mindset with a passion for customer experience - Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice EVEN BETTER IF - You have experience within professional football, though any professional sport or Olympic organization background works well - You have strong existing relationships or market knowledge in the region - Prior experience using Teamworks products, ideally Hub or AMS, or strong working familiarity with our suite; you'll be leading implementations in this region so prior experience gives you a head start WHY THIS ROLE This is a rare opportunity to take ownership of a growing Middle East book that's already in motion, working alongside an established Account Executive rather than building a territory from zero, in one of the most dynamic growth markets in world sport. You'd be joining a team at a moment when Teamworks' momentum across EMEA has never been stronger. This role is not eligible for sponsorship at this time. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. ABOUT TEAMWORKS We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.