Customer Success Manager II - College Basketball

Job description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of [Newsweek's Top 100 Global Most Loved Workplaces](https://www.hudl.com/blog/newsweek-top-100-global-most-loved-workplaces-2023). We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? ## Your Role We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NCAA Division I level. In this role you’ll work with schools and conferences across the United States working directly with basketball coaches, athletic directors, and commissioners within your territory, while collaborating with one Account Executives in the territory. Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Engagement activities that lead to next year’s renewals. In this role, you’ll: - **Develop strong customer relationships.** You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. - **Be involved in all aspects of support and account management**. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities. - **Work toward goals**. Throughout the year, CSMs work towards the achievement of quarterly and yearly revenue and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services. ### **Location** Time spent collaborating with other teammates in-office will be an integral part of your work. This role is open to candidates based in Lincoln or Omaha, NE and requires 3 days in the Lincoln office per week. ## Must-Haves - **Experienced.** You’ve previously spent time in a client-facing role (preferably in a technology company). You have experience working with basketball coaches at the NCAA DI and/or professional sports level, as well as experience with Hudl products. - **Mastery of Hudl’s Pro Suite for basketball.** You’re a product and workflow expert. You understand the why behind an elite basketball workflow and are effective in driving Hudl’s value across multiple departments within an elite organization. - **Communication skills.** You can easily communicate with internal and external stakeholders, and it’s no sweat for you to handle tough conversations. - **Time management skills.** Balancing your time across multiple responsibilities—including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities—comes easily to you. - **Growth mindset.** You’re not willing to settle for where you’re at. ## Nice-to-Haves - **Sales experience.** It's preferred that you have experience either as an Account Executive or CSM. - **Cross-functional experience.** You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization. - **Coaching and/or athletics background.** If you’ve lived the life, you’ll understand where the customer is coming from. - **Solution oriented.** You possess the ability to diagnose problems and find creative and effective solutions for your customers. ## Our Role - **Champion work-life harmony**. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. - **Guarantee autonomy**. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. - **Encourage career growth**. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. - **Provide an environment to help you succeed**. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work. - **Support your mental and physical health**. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered. - **Cover your medical** **insurance**. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits. - **Contribute to your 401(K)**. Yep, that’s free money. We’ll match up to 4% of your own contribution. ## Compensation The base salary range and on-target earnings (OTE) for this role are displayed below. **Typically, the total compensation will fall within the middle of the OTE band.** Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices. Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire. Base Salary Range $42,150—$60,600 USD On-Target Earnings $60,000—$91,000 USD ## **Inclusion at Hudl** Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, [including employee resource groups and communities](https://www.hudl.com/about-inclusion). But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in [annual inclusion reports](https://www.hudl.com/about-inclusion). We also know imposter syndrome is real and the [confidence gap](https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you. ## **Privacy Policy** **[Hudl Applicant and Candidate Privacy Policy](https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy)**