Customer Success Manager II, Japan

Job description

I'm Jack Hannath https://www.linkedin.com/in/jack-hannath-b948b3123/, Manager, Customer Success (APAC), at Teamworks. Japan is one of the fastest-growing markets for us right now, and we're building our presence there in a way that respects the language and cultural nuances of the region rather than just extending our existing APAC model. This role exists to give Japan the dedicated attention it needs, someone who can bridge the language gap and build direct, trusted relationships with clubs and organizations across the country. This is a first-of-its-kind role for us. You'll be the face of Teamworks in Japan, working across a wide product suite, from Hub to AMS to our Intelligence tools, and helping shape how we grow in this market from the ground up. THE ROLE - Own the full customer lifecycle for our Japan clients, from implementation and training through renewal and expansion, across Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence (Coaching & Player Personnel) - Drive renewals and account growth across the Japan portfolio - Train and upskill clients continuously so they get full value from the system, not just at onboarding - Partner with our PSM team to build shared understanding across key AMS and S&C accounts - Partner with our PSM and Intelligence teams to build shared understanding across key Coaching and Player Personnel accounts - Identify and pursue new opportunities in Japan, from new club engagement to upsell potential within existing accounts WHAT I'M LOOKING FOR WHAT YOU MUST BRING - Previous experience within a sporting organization, as a player, coach, or operations staff, with a strong understanding of the Japanese sports ecosystem — this role requires credibility and context that only comes from having been inside the industry - Fluency in Japanese and English, spoken and written — you'll be the primary bridge between our team and Japanese clients, so this isn't negotiable - Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators - Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice - Solution focused, proactive mindset with a passion for customer experience and willingness to help identify challenges and work towards actionable, real world solutions for our partners - Willingness and ability to travel within Japan based throughout the year for face to face engagements with our partners as required EVEN BETTER IF - You've worked in Customer Success, Account Management, or SaaS before - You've used Teamworks products (Hub, AMS, Smartabase) or similar athlete and team management platforms WHY THIS ROLE You'd be one of the first people building out our presence in Japan, with real ownership over how we grow in one of the most exciting markets in sports tech right now. This isn't a role where you're inheriting a playbook, you're writing it, backed by a team that's already proven this model works across the rest of APAC. This role is not eligible for sponsorship at this time. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. ABOUT TEAMWORKS We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.