Customer Success Manager - Japan

Job description

About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. Location - Hybrid/Remote in Tokyo, Japan What You’ll be Doing You will be responsible for growing your individual book of business within your portfolio of existing accounts Proactively engage and reach out to your accounts on a regular basis As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities Communicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities Research and document relevant contact information for existing leads in Salesforce Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activities Other duties as needed About You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections As customer advocate and product expert you excel at influencing and inspiring customers Polished verbal and written communication skills Resilient and calm, you are able to guide customers through issues and escalations You have a proven track record in achieving and maintaining sales targets You have extensive IT knowledge Bachelor’s degree (preferred) Native fluency in Japanese (Spoken and written) As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information Applicants must hold valid working rights in Japan at the time of application. We are unable to provide visa sponsorship for this role. We are an equal opportunity employer in accordance with Japan’s Labor Standards Act and the Act on Securing Equal Opportunity and Treatment between Men and Women in Employment. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.