Customer Success Manager (m/f/d)

Job description

Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning. We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine. Become part of an international team of creative problem solvers and drive real revenue! Tasks Your mission Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages) Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships. Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements. Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth Requirements Who you are Technical course or a relevant university degree At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or digitalization sectors A proactive, sales-driven mindset is a must. You aren't afraid to pitch solutions, handle objections, and close deals Flexibility to juggle multiple projects across different functions, teams, and industries with an open, customer-centric personality Excellent written and verbal communication skills, with a proven talent for building strong, meaningful, and long client relationships Fluent in English (C2) and highly proficient in German (B2 or higher) Benefits Our offer Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas. Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast Flexible working: We value results over hours — structure your work around your life Competitive salary: you will receive an expected total compensation range between €32.000 and €42.000 / year Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it Ready to eliminate the boring? If you’re an elite customer success manager looking for a fast-paced environment with short decision-making paths, let’s talk. much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.