Customer Success Manager - Mid Market

Job description

At Lexroom http://Lexroom.ai, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the evolution of legal AI with the same rigor and precision that define our product. Why Lexroom http://Lexroom.ai? Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. Work with the Best: Collaborate with exceptional minds driven by competence, curiosity, and ambition. Deliver Meaningful Results: Your contribution will empower legal professionals to make faster, clearer, and more reliable decisions worldwide. Join us as Customer Success Manager – Mid-Market to own a growing portfolio of mid-market Italian clients. You will manage law firms, in-house legal teams, and companies scaling with Lexroom, and be their main point of reference from onboarding through renewal and expansion. You report into our Customer Success leadership (Stefano Tuvo, area lead) and operate with speed and autonomy across a high-volume, high-impact book of business. What You'll Do Own a portfolio of mid-market accounts end to end—from onboarding through ongoing outcomes, renewals, and growth. Build strong relationships with key stakeholders, ensuring client goals and Lexroom solutions stay aligned at every stage. Maximize revenue per account: drive renewals, upsell opportunities, and product adoption across your book of business. Run structured onboarding and follow-up cycles that deliver measurable impact, with a mix of remote and on-site touchpoints. Surface client feedback to Product, Marketing, and Operations, and track account health through dashboards and KPIs. What You'll Bring - 2 to 5 years in Customer Success, Account Management, or enterprise client-facing roles, managing deals in the €10k–€30k range. - Commercial mindset with experience managing multiple accounts simultaneously and influencing stakeholders at different levels. - SaaS or tech background. A legal or professional-services background is a plus. - Proficiency with CRM and sales-support tools (HubSpot, Notion). - Native Italian and fluent English. Other European languages are a plus. What Sets Us Apart An Exceptional Team. At Lexroom.ai http://Lexroom.ai, you'll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. Growth that Matters. We hire exceptional people to make a difference—and we give them space to lead. As we scale, your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects. Rewarding Your Contribution. We value excellence and share success: - Annual On-Target Compensation: €40,000/60,000 OTE - Equity Package: Align your growth with the company's long-term success. Benefits That Matter - Hybrid Work: 3 days/week in our Milan office, with client visits in Milan and Northern Italy. - Health Coverage: Comprehensive insurance to keep you secure and focused. - Welfare Budget: €600/year plus €7/day meal vouchers, both on Satispay. - Performance Bonuses: Rewards directly tied to measurable results. - Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom http://Lexroom.ai, ambition meets discipline and purpose. We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.