Customer Success Manager, New Jersey

Job description

About Atlas Every day, anyone can look up your home address, phone number, family members, and more. Right now, hundreds of data brokers are selling your personal information for profit—and most operate with little oversight and in defiance of privacy laws. Atlas is changing that. We’re leading a new era of privacy enforcement in America. We protect Americans from data exploitation, surveillance capitalism, privacy violations, and other digital abuses. Our team blends deep expertise across law, cybersecurity, consumer tech, computer engineering, and policy. In the past three years, we’ve built the most advanced consumer privacy platform on the market. It empowers Americans to assert their rights against hundreds of data brokers. And we're leading precedent-setting enforcement actions in court—including prosecuting over 180 lawsuits under New Jersey’s Daniel’s Law on behalf of tens of thousands of judges, prosecutors, and law enforcement officers. Our work has been covered in Bloomberg Law https://news.bloomberglaw.com/privacy-and-data-security/cops-battle-data-brokers-for-privacy-in-constitutional-clash, Law360 https://www.law360.com/pulse/articles/2358257/3rd-circ-probes-constitutionality-of-nj-judicial-privacy-law, Wired https://www.wired.com/story/daniels-law-new-jersey-online-privacy-matt-adkisson-atlas-lawsuits/, and more. We’re backed by top-tier investors like Y Combinator and Lightspeed Venture Partners, and we’ve partnered with law firms Boies Schiller Flexner, Bird Marella, PEM Law, and more. Why Atlas? Working at Atlas is a rare chance to do mission-driven work that genuinely matters — and matters to everyone. Atlas is one of the few organizations tackling an issue that cuts across the political spectrum: the fundamental right to privacy and safety. Its mission resonates with people of all backgrounds because protecting judges, public servants, and other vulnerable individuals from data exploitation and surveillance capitalism isn’t a partisan stance — it’s a civic one. Atlas is on the front lines, shaping how personal data is handled and defended in an era when these threats are more relevant than ever. At the same time, Atlas is a fast-growing startup with enormous potential, offering employees the chance to build transformative technology and legal frameworks from the ground up. You won’t just be joining a company — you’ll be helping build a category-defining organization with meaningful impact, massive growth ahead, and real long-term financial upside. We are a small and nimble team, eager to find others that are excited about our mission. We work hard because we care about what we are doing and know that in today’s environment data privacy matters more than ever. If you thrive in ambiguity, want autonomy, and are ready to fundamentally change how privacy laws are enforced, we want to meet you. Help us make privacy real for every American. About This Role Atlas is rapidly expanding its footprint across the United States, and New Jersey is the tip of the spear. We are hiring a Customer Success Manager for New Jersey to bridge the gap between "Signed Contract" and "Active User." You will work with our union and enterprise clients to get their members onboarded and actively using Atlas for their personal privacy. This is a customer success role with the heart of a field organizer. You will treat our user base like a constituency. Your job is to take the principles of SaaS adoption—removing friction, driving value, and ensuring retention—and execute them using the tactics of political organizing—rallies, coalition building, and boots-on-the-ground advocacy. You will be the connective tissue between Atlas and the people we serve. Your mission is to cut through the noise, remove friction, and ensure New Jersey’s public servants are safe. Key Responsibilities - Drive customer adoption: Lead the statewide rollout of Atlas as a union/association member benefit. Work with individual customers to get their members actively using Atlas. This will mean training sessions, educational resources, and engaged customer support. - High-velocity onboarding: Replace passive email campaigns with active field operations. Host "Sign-Up Clinics" and "Digital Privacy Days" at customer sites where you walk members through the 5-minute activation process on the spot. - Champion building: Scale your reach by recruiting and training local power-users (Union Reps or Tech Leads) to serve as peer-to-peer customer success advocates within their own organizations. - Account management: Maintain high-touch, consultative relationships with our key customers. Serve as their primary contact for all of their needs. Use quarterly business reviews to present adoption metrics and success stories to executive stakeholders to prove the value of the Atlas partnership and ensure long-term renewal. - Feedback loops: Act as the "Voice of the Customer." Gather qualitative feedback from the field to help our Product and Engineering teams improve the user experience. - Event planning and brand building: Manage the budget and execution of a consistent calendar of statewide outreach events, ensuring every interaction drives a measurable conversion. Qualifications - 5+ years of experience in customer success management/account management or in political organizing/advocacy. Bonus points for experience in both! - You are willing to travel across New Jersey to meet members where they are. You don't wait for a Zoom call; you show up at the local Union Hall. - You can explain complex privacy laws (Daniel's Law) and software features to non-technical audiences without jargon. - You are comfortable using CRMs (Salesforce/HubSpot) to track "Health Scores" and "Engagement Metrics". - You can manage your own schedule, budget, and strategy with minimal oversight. - Deep familiarity with New Jersey’s civic, public-safety, or government landscape - Exceptional relationship-builder who can engage everyone from frontline officers to state leaders - Excellent written and verbal communication skills; comfortable presenting to groups - Strong project-management skills—able to juggle multiple initiatives simultaneously Compensation - The expected base salary for this role is $80K. In addition to the base salary, this role will include an equity component. Benefits - Medical, dental, and vision insurance for all employees and their dependents - Monthly transit stipend - A medical FSA to cover certain out-of-pocket medical, dental, and vision expenses - Reimbursement for travel expenses and daily in-office lunches Location - This role will require significant travel across New Jersey (likely 75%+ of the time). - This individual will also be able to work from Atlas’ New York City HQ (Flatiron) whenever they would like.