Customer Success Manager (North America)

Job description

**About Valdera** At Valdera, we are empowering the world’s most innovative manufacturers to bring their ideas to life by transforming how they source materials. We are an AI-native sourcing platform that digitizes the complex chemical and raw material supply chain, making it effortless for companies to discover suppliers, qualify materials, and build resilient supply chains at scale.We are a fast-growing team backed by top-tier investors, serving Fortune 500 industrial manufacturers, CPG brands, pharmaceutical companies, and chemical majors. Our culture is built for ambitious, "get-it-done" individuals who thrive in high-performance environments and want to see the direct impact of their work on the global physical economy. **About the Role** We are looking for an experienced **Customer Success Manager** to support and grow our enterprise customer base across Europe. In this role, you will be responsible for ensuring customers realize measurable value from Valdera’s platform, driving retention, expansion, and long-term partnerships. You will act as a strategic partner to procurement leaders and supply chain executives, helping them modernize their sourcing operations through Valdera’s cutting-edge technology. This is a high-impact, hands-on role for an individual who takes full ownership of customer outcomes, combines strong client management skills with analytical rigor, and understands how enterprise SaaS is adopted and scaled inside large organizations. ### What You Will Do - **Own Customer Outcomes:** Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact. - **Stakeholder Engagement:** Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes. - **Value Realization:** Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience. - **Operating Model Development:** Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution. - **Cross-Functional Execution:** Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience. ### Professional Experience - 5–10 years of total professional experience. - **Customer Success & SaaS Account Leadership:** 3–5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business outcomes. - **Language Skills: English** - Native or professional fluency is required. - **Location:** Remote within North America ### Industry Background - **Highly Desirable:** Experience in the **Chemicals, Manufacturing, or Supply Chain/Procurement** sectors. You understand the language of BOMs, RFQs, and raw material sourcing. - **Additional Experience:** Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes. - **Enterprise DNA:** You are comfortable operating within multi-stakeholder organizations, leading change management programs, and maintaining execution momentum. ### Characteristics That Win - **Intellectual Curiosity:** You genuinely want to understand how things are made and the chemistry behind the products we use every day. - **High Agency:** You don’t wait for a playbook; you see a problem and you solve it. You are comfortable working with ambiguity in a high-growth startup environment. - **Relationship-Driven**: You build trusted relationships by helping customers succeed, as an organization and as individuals. - **Builder Mentality**: You love building a business and shaping processes, you don’t wait for it to show up. ### Why Join Valdera - **Ownership:** You will play a key role in shaping our Customer Success organization and its operating model. - **Impact:** We are not just optimizing clicks; we are fixing the physical supply chain that the world relies on. - **Growth:** Work alongside a world-class team from top tech and industrial backgrounds in an environment that prioritizes rapid career acceleration.