Customer Success Manager - Paytronix

Job description

Accountabilities Build and maintain trusted relationships with customers, acting as their primary point of contact throughout their platform lifecycle. Partner with customers to define success outcomes, establish objectives, and measure progress through strategic business reviews and ongoing engagement. Lead onboarding and kickoff sessions, setting clear expectations and ensuring customers understand their success plans and available resources. Prepare thoroughly for customer meetings by reviewing account history, onboarding progress, customer data, and project information in Salesforce. Conduct regular customer engagements to review outcomes, address questions, monitor adoption, refresh objectives, and align solutions with evolving priorities. Provide consultative guidance, best practices, feature recommendations, and thought leadership to help customers maximize their technology investment, including relevant professional services. Proactively identify customer risks, coordinate internal action plans, and engage subject matter experts to resolve challenges and strengthen retention. Advocate for the customer across internal teams, collaborating with Account Management, Technical Success, Support, Product, and other stakeholders to drive effective solutions. Identify opportunities to increase adoption of underutilized capabilities and services while improving the overall customer experience. Contribute customer insights and feedback to cross-functional teams to help improve products, services, and customer outcomes. Requirements 5+ years of experience in Customer Success, Account Management, or another post-sales customer relationship management function supporting SaaS products. Demonstrated ability to establish credibility and influence with senior and executive stakeholders, including C-level customer contacts. Strong communication, presentation, interpersonal, and listening skills, with experience leading strategic customer business reviews. Ability to ask insightful questions, understand customer priorities, anticipate needs, and translate business objectives into actionable success plans. Strong relationship-building skills, with the ability to establish trust quickly and create meaningful long-term partnerships. Empathetic, curious, proactive, and genuinely motivated by helping customers achieve measurable outcomes. Comfortable operating in ambiguous situations and applying creative, practical, and solutions-oriented approaches to complex problems. Proven ability to advocate for customer needs internally and drive outcomes through cross-functional collaboration and influence. Familiarity with Customer Success methodologies, customer adoption strategies, and retention programs is preferred. Experience supporting the restaurant industry, point-of-sale technologies such as Micros or Toast, convenience stores, or related technology environments is a plus. Experience delivering customer training, enablement, or educational sessions is advantageous. Experience managing enterprise or strategic accounts is preferred. Candidates must be authorized to work in the United States without employer sponsorship. Benefits Competitive base salary of $80,000–$90,000 annually, with additional on-target earnings based on performance. Final compensation may vary based on location, experience, qualifications, and other applicable factors. 22 days of paid time off plus 11 company-paid holidays. Medical, dental, and vision insurance. 5% 401(k) company match. Additional benefits and flexible benefit options to support individual needs. Home-based/remote work arrangement in the United States. Career development opportunities and structured support for professional growth. Collaborative, inclusive culture focused on employee development, customer success, and continuous improvement. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager - Paytronix based in United States. This role serves as a trusted advisor and strategic relationship manager throughout the customer lifecycle.You’ll help customers maximize the value of a SaaS platform while building strong, long-term partnerships.The position combines consultative customer success, executive engagement, adoption strategy, and proactive risk management.You’ll lead onboarding, strategic business reviews, and ongoing customer engagements focused on measurable outcomes.Working across Account Management, Product, Technical Success, and Support, you’ll champion customer needs internally.The environment is collaborative, customer-centric, and designed for someone who enjoys solving complex challenges proactively.Your work will directly contribute to customer retention, product adoption, satisfaction, and long-term business value.