Customer Success Manager, Performance Advertising

Job description

About Creatify Creatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more. We’ve surpassed 3 million users across 18,000+ teams. Leading brands—including Applovin, Alibaba, HubSpot, Binance, NewsBreak, and Zumper—use Creatify to produce personalized, high-performing video ads in minutes. We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more. Check out our latest coverage by Fast Company https://www.fastcompany.com/91344416/jeffrey-katzenberg-bets-big-on-ai-video-ads-with-a-15-5-million-investment-in-creatify, TechCrunch https://techcrunch.com/2025/06/02/former-dreamworks-ceo-jeffrey-katzenberg-co-leads-15-5m-series-a-for-ai-video-ad-platform/, Bloomberg TV https://www.bloomberg.com/news/videos/2025-05-28/jeffrey-katzenberg-says-ai-is-not-the-end-of-hollywood-video, and our recognition as one of IVP Enterprise AI 55 in 2024 https://www.ivp.com/content/the-ivp-enterprise-ai-55-2024/. Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans. Join us in reinventing the advertising industry with AI. Our customers aren't buying videos — they're buying performance. As a Customer Success Manager focused on performance advertising, you'll make sure every client gets it. You'll own a book of brands and agencies running paid social at scale, guide them from onboarding to renewal, and act as their strategic partner on creative that actually converts. This is not a ticket-queue CS role. It sits at the intersection of account management, media strategy, and creative consulting. The best person for this job has run or supported real ad accounts and can look at a client's Meta or TikTok dashboard and know what to say next. WHAT YOU'LL DO - Own a portfolio of mid-market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion - Translate client performance goals (ROAS, CPA, CTR, hook rate) into concrete creative and platform strategies — what to test, what to iterate, what to kill - Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last - Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories - Be the client's voice internally — feed structured insights to product, engineering, and the Studio team on what's working and what's missing - Build playbooks, onboarding flows, and enablement content as we scale the CS function - Partner with sales on expansion opportunities and with Studio strategists on managed-service clients WHAT WE'RE LOOKING FOR - 3–6 years in customer success, account management, or media/account roles at an ad tech company, performance agency, or creative platform - Hands-on fluency with paid social advertising — you've worked in or alongside Meta Ads Manager and TikTok Ads Manager and can hold your own in a conversation about creative testing, attribution, and campaign structure - You understand performance creative: hooks, UGC formats, iteration velocity, and why creative is now the biggest lever in a post-iOS-14 world - Track record of retaining and growing accounts — you can point to renewal rates, NRR, or expansion wins you drove - Excellent communicator who can run a QBR with a CMO in the morning and troubleshoot a rendering question with a media buyer in the afternoon - Organized and proactive: you run your book like an owner, not a responder - Comfortable with ambiguity and fast iteration — our product ships weekly and your playbook will too NICE TO HAVE - Experience at an AI, creative automation, or video platform - Time on the agency side managing DTC, e-commerce, or app-install clients - Familiarity with creative analytics or ad measurement tools - You've used Creatify or similar AI creative tools and have opinions about them WHY JOIN - Creative is the new targeting. Post-iOS 14, the brands winning are the ones producing and testing the most creative — Creatify is the engine behind that, and you'll be the person helping customers win with it - A CS role with real strategy in it. You're not reading from a script; you're advising performance marketers on the thing that moves their numbers most - Ground floor of a scaling function. Your playbooks become the team's playbooks - Competitive salary + equity, health benefits, and a team that ships fast HOW TO APPLY Send a short note with your background and one story: an account you turned around or grew, what the problem was, and what you did. If you have a point of view on AI-generated creative in paid social — good or skeptical — we'd love to hear it. We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.