Customer Success Manager - Piston

Job description

Customer Success Manager What you will be doing: - Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales. - Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement. - Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals. - Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically. - Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform. - Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road. - Manager an international remote team What you should have: - 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment - Experience managing post-sale relationships and driving retention and expansion - Strong communicator who can connect with operators, owners, and executives alike - Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value) - Experience of managing a team - Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals What we hope you have: - Experience working with SMBs or in industries like logistics, transportation, or fleet management - Familiarity with payments, expense tracking, or fraud prevention tools - Data-savvy—comfortable reading usage trends or digging into account analytics - Experience managing international remote teams