Customer Success Manager - Quality - Korea

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. We’re seeking a driven Quality expert who thrives in a customer-facing environment. The role requires a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional enforcement to improve the overall customer experience. ### What You’ll Do - Support Key customers post-implementation with Veeva Quality applications - Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges - Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs - Lead meetings with customers to demonstrate success and identify additional opportunities to add value - Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs - Lead Quality CSM events (eg: educational session, in person User Group Meetings, online communities) to facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning - Communicate product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences. ### Requirements - 7+ years of experience in Quality within life science industry - Experience working with or in pharmaceutical or CRO companies - Customer-facing consulting experience - Experience managing relationships with key decision makers and application owners - Excellent written and verbal communication skills in both Korean and English. - Ability to travel up to 25% ### Nice to Have - 7+ years of working in software, or consulting - Saas/ Cloud Experience in the management of Quality - Experience working with Veeva Vault ### Perks & Benefits - Health & Wellness programs - Veeva Giving (financial Contributions for the societal causes you’re passionate about)