Customer Success Manager (Remote)

Job description

________This is an example!________ PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job. Lever was founded ten years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. ### What You Will Be Doing - Grow and maintain a high performing team of Site Reliability Engineers including recruiting and retaining top talent capable of operating under pressure through empowerment, development and coaching/mentoring. - Define and own the roadmaps to continuously improve platform resilience, automation and reduce the amount of toil. - Own the prioritization, planning of projects and features, stakeholder management and tracking of commitments to our customers - Look for efficiencies & driving results using smarter monitoring; find opportunities in optimising the customer experience whilst balancing change risk with automation and testing. - Instrument SLI, SLOs, and actionable alerts in partnership with product owners, engineering and architecture teams. - Identify, measure and track reduction & automation of manual and repetitive work - Identify, prevent and fix complexities that are found in software design, system architecture, configuration, deployment processes, or elsewhere. - Partner with engineering, InfoSec, application architecture and other groups for addressing both customer and internal pain points through automation - Drive the firm’s SRE strategy to ensure production availability and resilience with a strong focus on excellent customer experience ### Responsibilities - 1 - 2 - 3 ### Requirements - 1 - 2 - 3