Customer Success Manager - Retention - German Speaking

Job description

Salonkee is one of Europe’s fastest-growing **beauty-tech companies**, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients. Our all-in-one software simplifies appointment scheduling, payments, and client management, allowing salons to focus on what truly matters: **delivering an exceptional customer experience.** We’re proud to shape the future of the beauty industry with innovation, collaboration, and a people-first mindset. ## **The opportunity** We are seeking a Customer Success Manager to enhance Salonkee’s growth and client retention. Your role is essential in maintaining strong relationships with our German speaking clients, ensuring they realize the full value of our digital solutions in the beauty and wellness industry. You will focus on client loyalty and upselling, securing our market position and making Salonkee indispensable to their business success. ## **What you will be doing** - Manage churn requests, engage with at-risk salons, and explore retention opportunities. - Monitor salon usage trends and support re-engagement efforts for inactive accounts. - Work closely with Customer Success and Sales teams to provide targeted support. - Analyze churn reasons and usage patterns to improve retention strategies. - Maintain accurate CRM records and share insights to enhance internal processes. ## **What you need to have** - Fluency in German and English (French is of course a plus) - Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively. - Adept at working with software platforms, with a keen interest in staying updated on the latest technologies. - Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment. - Proven sales experience with a strong focus on customer satisfaction and retention. - High energy, motivated, and excited about driving growth and achieving results. - A love for numbers and growth, with the ability to translate data-driven insights into strategic actions. ## **What we offer** - A competitive remuneration package. - A dynamic, international, and supportive work environment with a strong team culture. - Flat hierarchies that promote open communication and encourage putting your ideas forward - The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry. - Regular company events to foster team bonding and create opportunities for networking and collaboration At Salonkee, we believe that innovation thrives in an environment where everyone feels included and empowered.We’re building a diverse team that reflects the industry we serve: creative, passionate, and full of different perspectives. No matter who you are or where you come from, you’ll find a place here to grow, contribute, and be your authentic self.