Customer Success Manager - Spanish Speaking Markets (AI x Greentech) (m/f/d)

Job description

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! Please note that for this role, C2 Spanish proficiency is required. This is a full-time, hybrid position with 3 days at the office in São Paulo. What You’ll Do - Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the LATAM market. - Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly). - Leverage customer feedback to enhance our software, in close collaboration with our development team. - Continuously improve customer experience and help them day to day in calls and in our supportchat. - Identify technical bottlenecks with customers and improve our solutions with the engineering team. - Strategically plan and implement projects that drive Reonic's growth and innovation. What Makes You a Great Fit - Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers. - Technical background e.g. (industrial-) engineering. - Previous experience in the start-up ecosystem. - Motivation to drive change in renewables and have a positive impact. - Excellent communication and presentation abilities in Spanish and English. Why Join Us? - Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers. - Enjoy opportunities for personal and professional growth. - Embrace the freedom to innovate and make quick changes in a dynamic team. - Perks include gym membership, coffee, regular team events, MacBook and more. - Receive competitive pay. Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all. About Reonic At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.