Customer Success Manager, Support - EU

Job description

About the role Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow. Location Requirement This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week . What you'll do Ability to comprehend complex inquiries from customers of all industry levels Communicate internally and externally concisely & clearly Develop expertise with new products and features and be able to evangelize them with customers Provide client feedback to internal teams Upsell existing clients on new products and features Gain proficiency in Jira, Intercom and Planhat while collaborating with customers Qualifications 4 years of affiliate marketing or digital advertising experience required Experience using Everflow or other affiliate tracking platform a big plus Strong analytical background and a good grasp of internet technologies Background in Ad Operations, Customer Success, Technical Customer Support ideal High proficiency in English Big Plus if you have experience using the Everflow Platform before University Degree/Bachelors Compensation Package: Annual Base Salary: €50,000 - €60,000 (Holiday pay included) Bonus potential Perks include: Medical Insurance Stipend Unlimited PTO and paid holidays Pension Contribution Paid parental leave for putting your family first Startup-like environment, without the constant rush to raise the next round of funding A very collaborative team and culture Education, gym, and equipment stipend Join Our Exceptional Team Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed. Balance, Growth, and Connection Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work. Continuous Growth: Regular feedback and discussions about your career path keep you moving forward. Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun. We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you. The Company Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. Founded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions. We’re a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networ ks .