Customer Success Manager (talent pool)

Job description

We're looking for a Customer Success Manager to drive adoption, retention, and renewal outcomes across a portfolio of strategic financial services accounts. Acting as a trusted advisor, you'll help clients realise measurable value from our Data & Feeds solutions — while building executive relationships and partnering across Account Management, Product, and Content teams. Strong market knowledge of the South African financial services landscape is essential. Key Responsibilities Drive customer adoption, retention, and renewals across a portfolio of strategic accounts. Build trusted-advisor relationships with executive and senior stakeholders, from technical teams to C-suite. Monitor customer health, usage trends, and renewal signals to proactively manage risk. Lead strategic business reviews and translate customer insight into retention and growth strategies. Identify up-sell/cross-sell opportunities and support account growth with Sales teams. Maintain working knowledge of cloud, APIs, AI-enabled tools / workflows and data delivery mechanisms to guide customer solutions. What You'll Bring Proven experience in Customer Success, Strategic Account Management, or Enterprise Relationship Management. A track record managing strategic portfolios with accountability for retention and renewals. Strong commercial acumen — comfortable analysing revenue, usage, and customer health metrics. Executive stakeholder management, presentation, and facilitation skills. Experience in financial markets, financial data, or fintech , AI tools is essential. Market Knowledge (Essential) Strong understanding of South African and broader Middle East & Africa (MEA) financial markets. Familiarity with Johannesburg/Sandton and Cape Town financial hubs. Understanding of local regulatory and exchange environments, including the JSE. Knowledge of enterprise market data solutions and customer workflows. Qualifications Bachelor's degree or equivalent; relevant certifications a plus. Fluent English; additional African/regional languages advantageous. Willingness to travel regularly to customer sites. Candidate Profile The ideal candidate is commercially minded, customer-focused, and highly proactive. They are capable of balancing strategic relationship management with data-driven decision-making, can anticipate risk before it materialises, and are motivated by delivering measurable customer outcomes. Candidates should demonstrate ambition, strong ownership, and a customer-centric mindset, with the ability to build credibility quickly and operate effectively within a high-performance, client-facing environment. What We Offer We're proud to offer a working culture that supports growth, balance, and purpose: Hybrid and flexible working arrangements. A welcoming, inclusive culture backed by Employee Networks. A competitive referral bonus program. Access to private healthcare, wellness support, and pension contributions. Professional development opportunities and learning resources. Paid volunteer time to support causes that matter to you. A team that values your input and supports your goals. We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you! Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.