MissionEnsure customer success by co-managing with Sales the full customer lifecycle, from onboarding to renewal and expansion, while acting as a hands-on, technically credible partner embedded within customer workflows. The Customer Success Manager drives adoption, expansion and retention. Measurable value is provided through benchmarking insights, competitive intelligence, and engineering-level analysis, enabling customers to make critical product and cost decisions. The role requires deep engagement with California OEMs, OESs, and technology-driven teams, delivering both strategic guidance and day-to-day operational support.Customer Engagement & Value DeliveryAct as a day-to-day interface with engineering, program, and procurement teams at key ClientsSupport ad-hoc technical requests, benchmarking questions, and study needs in real-timeDeliver office hours, trainings, onsite workshops, and technical deep dives to drive adoptionMaintain continuous visibility into customer roadmap, priorities, and program milestonesAct as a bridge between customer teams and A2MAC1 global experts (Costing & Insights, Product, Engineering, Production) Customer Growth & ExpansionDrive growth by identifying expansion opportunities, supporting program decisions, and partnering with Sales on technical deals and pilotsMonitor account health with data and analytics to proactively manage risks and opportunitiesLead technical and business reviews to support renewals with targeted, lifecycle-based deliverablesExecute cross-functional escalation and mitigation strategies to protect retention and ensure success Benchmarking & Competitive InsightsAct as a technical advisor, translating customer needs into guidance while delivering training and driving tool adoptionDeliver benchmarking insights and competitive trends to support engineering and leadership decisionsTranslate A2MAC1 data into actionable, program-aligned recommendationsCapture customer feedback and market insights to inform product strategy Retention & Customer Health ManagementMonitor customer health, adoption trends, and engagement metricsIdentify risks and execute mitigation strategiesDevelop account success plans aligned to customer objectivesLead renewal readiness reviews and retention initiativesCoordinate executive escalations and recovery plans where needed Professional Development & ExpertiseMaintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design. Stay current on emerging technologies, competitive intelligence, and industry trendsComplete required certifications in product platforms, analytics tools, and customer success methodologiesRequirementsEducational RequirementsRequired: Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Electrical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degreePreferred: Master’s degree in business administration, Master’s in Engineering, Engineering Management, Data AnalyticsProfessional RequirementsExperience working with or at: OEM engineering teams / tech-driven automotive companies5+ years of experience in automotive engineering, program management, benchmarking, product planning, cost engineering, customer success, technical consulting, or related customer-facing technical roleDemonstrated ability to engage and influence stakeholders from engineering teams through executive leadership.Hands on experience utilizing competitive benchmarking, teardown data, cost analysis, vehicle architecture studies, or market intelligence to support engineering or business decisions.Demonstrated success influencing or directly driving customer retention, expansion, renewals, and long-term account growth.Skills & AbilitiesAbility to travel 30–50% to customer sites, industry events, and internal meetings.Strong understanding of automotive engineering concepts, vehicle systems, and OEM/supplier processes, with the ability to engage deep technical stakeholders across engineering, sourcing, and program teamsProficiency with CRM platforms, analytics tools, and benchmarking methodologies; able to translate complex technical data into clear business insights and compelling narrativesExcellent communication, stakeholder management, and problem-solving skills, with a proactive, insight-driven, and customer-embedded consulting mindsetAdaptability to operate effectively in fast-moving, ambiguous, and innovation-driven environments (including startup / EV OEM culture), with a commitment to continuous technical and professional developmentBenefitsPTOPAID COMPANY HOLIDAYS401(K) + EMPLOYER MATCHMEDICAL, DENTAL, VISION INSURANCELIFE INSURANCEDISABILITY INSURANCETUITION REIMBURSEMENTFSA
Mission
Ensure customer success by co-managing with Sales the full customer lifecycle, from onboarding to renewal and expansion, while acting as a hands-on, technically credible partner embedded within customer workflows. The Customer Success Manager drives adoption, expansion and retention. Measurable value is provided through benchmarking insights, competitive intelligence, and engineering-level analysis, enabling customers to make critical product and cost decisions. The role requires deep engagement with California OEMs, OESs, and technology-driven teams, delivering both strategic guidance and day-to-day operational support.
Customer Engagement & Value Delivery
- Act as a day-to-day interface with engineering, program, and procurement teams at key Clients
- Support ad-hoc technical requests, benchmarking questions, and study needs in real-time
- Deliver office hours, trainings, onsite workshops, and technical deep dives to drive adoption
- Maintain continuous visibility into customer roadmap, priorities, and program milestones
- Act as a bridge between customer teams and A2MAC1 global experts (Costing & Insights, Product, Engineering, Production)
Customer Growth & Expansion
- Drive growth by identifying expansion opportunities, supporting program decisions, and partnering with Sales on technical deals and pilots
- Monitor account health with data and analytics to proactively manage risks and opportunities
- Lead technical and business reviews to support renewals with targeted, lifecycle-based deliverables
- Execute cross-functional escalation and mitigation strategies to protect retention and ensure success
Benchmarking & Competitive Insights
- Act as a technical advisor, translating customer needs into guidance while delivering training and driving tool adoption
- Deliver benchmarking insights and competitive trends to support engineering and leadership decisions
- Translate A2MAC1 data into actionable, program-aligned recommendations
- Capture customer feedback and market insights to inform product strategy
Retention & Customer Health Management
- Monitor customer health, adoption trends, and engagement metrics
- Identify risks and execute mitigation strategies
- Develop account success plans aligned to customer objectives
- Lead renewal readiness reviews and retention initiatives
- Coordinate executive escalations and recovery plans where needed
Professional Development & Expertise
- Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.
- Stay current on emerging technologies, competitive intelligence, and industry trends
- Complete required certifications in product platforms, analytics tools, and customer success methodologies
Requirements
Educational Requirements
- Required: Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Electrical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.
- Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree
- Preferred: Master’s degree in business administration, Master’s in Engineering, Engineering Management, Data Analytics
Professional Requirements
- Experience working with or at: OEM engineering teams / tech-driven automotive companies
- 5+ years of experience in automotive engineering, program management, benchmarking, product planning, cost engineering, customer success, technical consulting, or related customer-facing technical role
- Demonstrated ability to engage and influence stakeholders from engineering teams through executive leadership.
- Hands on experience utilizing competitive benchmarking, teardown data, cost analysis, vehicle architecture studies, or market intelligence to support engineering or business decisions.
- Demonstrated success influencing or directly driving customer retention, expansion, renewals, and long-term account growth.
Skills & Abilities
- Ability to travel 30–50% to customer sites, industry events, and internal meetings.
- Strong understanding of automotive engineering concepts, vehicle systems, and OEM/supplier processes, with the ability to engage deep technical stakeholders across engineering, sourcing, and program teams
- Proficiency with CRM platforms, analytics tools, and benchmarking methodologies; able to translate complex technical data into clear business insights and compelling narratives
- Excellent communication, stakeholder management, and problem-solving skills, with a proactive, insight-driven, and customer-embedded consulting mindset
- Adaptability to operate effectively in fast-moving, ambiguous, and innovation-driven environments (including startup / EV OEM culture), with a commitment to continuous technical and professional development
Benefits
- PTO
- PAID COMPANY HOLIDAYS
- 401(K) + EMPLOYER MATCH
- MEDICAL, DENTAL, VISION INSURANCE
- LIFE INSURANCE
- DISABILITY INSURANCE
- TUITION REIMBURSEMENT
- FSA
A2MAC1 is a global leader in mobility benchmarking, born 25 years ago from dissecting automotives to analyze, aggregate and compile data delivered through an ever-evolving online data governance platform.Today, A2MAC1 keeps evolving by expanding its services to new industries while reinforcing its consulting offerings - so that tomorrow, we will be the one single point of truth where engineers, buyers, marketers meet in order to make the best decisions possible regarding their manufacturing processes.We take pride in sharing with the world that our company is an equal opportunity employer driven by passionate, innovative and entrepreneurial individuals spread all around the globe and united by a shared set of values which speak for us and make us G-R-E-A-T (Grow together – Respect – Excellence – Ambition – Trust).We are a unique company where hardware meets software, where solutions meet planet care and ambition meets commitment.
A2MAC1 is a global leader in mobility benchmarking, born 25 years ago from dissecting automotives to analyze, aggregate and compile data delivered through an ever-evolving online data governance platform.
Today, A2MAC1 keeps evolving by expanding its services to new industries while reinforcing its consulting offerings - so that tomorrow, we will be the one single point of truth where engineers, buyers, marketers meet in order to make the best decisions possible regarding their manufacturing processes.
We take pride in sharing with the world that our company is an equal opportunity employer driven by passionate, innovative and entrepreneurial individuals spread all around the globe and united by a shared set of values which speak for us and make us G-R-E-A-T (Grow together – Respect – Excellence – Ambition – Trust).
We are a unique company where hardware meets software, where solutions meet planet care and ambition meets commitment.
