Customer Success Manager - West Coast

Job description

**Company Overview:** Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care. We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you. **Mission:** Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like. **Location:** Remote (PST time zone) **Position Overview:** The Customer Success Manager (CSM) is responsible for managing a Book of Business while driving retention, customer satisfaction, and internal team collaboration. This role serves as a trusted advisor to clinics and providers, helping them achieve their desired business outcomes while identifying opportunities for growth and expansion. The CSM has a highly collaborative working relationship with Sales Reps who are driving new business as well as promoting growth within existing partnerships. **Key Responsibilities:** - Provider Relationship Management - Manage a Book of assigned clinics and / or health systems - Develop and maintain strong relationships with key clinic contacts - Conduct regular strategy meetings and/ or business reviews - Serve as a primary contact for provider inquiries and escalations - Clinic Retention and Growth - Drive provider engagement with consistent education, ongoing support, and site-specific data insights to help identify prescribing trends - Collaborate with providers to identify opportunities for improved medication management and access to individualized care - Identify expansion opportunities and partner with Sales Reps on upsells/cross-sells - Operational Excellence - Consistently document provider interactions and success plans in CRM (HubSpot) - Maintain accurate clinic records within CRM (HubSpot) - Successfully collaborate cross functionally with Sales, Ops, and Clinical Teams **Required Qualifications:** - 1-2 years of Sales, Client Services, Account Management, or related experience - Strong communication and relationship building skills - Ability to manage multiple priorities and accounts simultaneously - Experience with CRM and project management platforms including Google Workspace - Ability to travel up to 10% for team and org events **Work Environment:** This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities. Annual Salary $65,000—$85,000 USD **Join Us in Making an Impact:** At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar. **Benefits/ Perks:** Strive Pharmacy offers a comprehensive benefits package, including: - Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date - Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider - Paid time off - Sick time - FSA and HSA options - Parental leave - 401(k) with employer matching - Life insurance - Vision and dental insurance - Veterinary insurance **Culture:** Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace. **EEO:** Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws. **Disclaimer\*\*\* Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.**