Customer Success Manager - West Coast

Job description

# Customer Success Manager - West Coast > A2MAC1 · San Francisco, United States (Hybrid) · Full-time · Posted 2026-07-31 **Workplace:** hybrid **Department:** Sales ## Description **Mission** Ensure customer success by co-managing with Sales the full customer lifecycle, from onboarding to renewal and expansion, while acting as a hands-on, technically credible partner embedded within customer workflows. The Customer Success Manager drives adoption, expansion and retention. Measurable value is provided through benchmarking insights, competitive intelligence, and engineering-level analysis, enabling customers to make critical product and cost decisions. The role requires deep engagement with California OEMs, OESs, and technology-driven teams, delivering both strategic guidance and day-to-day operational support. Customer Engagement & Value Delivery - Act as a day-to-day interface with engineering, program, and procurement teams at key Clients - Support ad-hoc technical requests, benchmarking questions, and study needs in real-time - Deliver office hours, trainings, onsite workshops, and technical deep dives to drive adoption - Maintain continuous visibility into customer roadmap, priorities, and program milestones - Act as a bridge between customer teams and A2MAC1 global experts (Costing & Insights, Product, Engineering, Production) Customer Growth & Expansion - Drive growth by identifying expansion opportunities, supporting program decisions, and partnering with Sales on technical deals and pilots - Monitor account health with data and analytics to proactively manage risks and opportunities - Lead technical and business reviews to support renewals with targeted, lifecycle-based deliverables - Execute cross-functional escalation and mitigation strategies to protect retention and ensure success Benchmarking & Competitive Insights - Act as a technical advisor, translating customer needs into guidance while delivering training and driving tool adoption - Deliver benchmarking insights and competitive trends to support engineering and leadership decisions - Translate A2MAC1 data into actionable, program-aligned recommendations - Capture customer feedback and market insights to inform product strategy Retention & Customer Health Management - Monitor customer health, adoption trends, and engagement metrics - Identify risks and execute mitigation strategies - Develop account success plans aligned to customer objectives - Lead renewal readiness reviews and retention initiatives - Coordinate executive escalations and recovery plans where needed Professional Development & Expertise - Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design. - Stay current on emerging technologies, competitive intelligence, and industry trends - Complete required certifications in product platforms, analytics tools, and customer success methodologies ## Requirements Educational Requirements - **Required:** Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Electrical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field. - _Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree_ - **Preferred:** Master’s degree in business administration, Master’s in Engineering, Engineering Management, Data Analytics **Professional Requirements** - Experience working with or at: OEM engineering teams / tech-driven automotive companies - 5+ years of experience in automotive engineering, program management, benchmarking, product planning, cost engineering, customer success, technical consulting, or related customer-facing technical role - Demonstrated ability to engage and influence stakeholders from engineering teams through executive leadership. - Hands on experience utilizing competitive benchmarking, teardown data, cost analysis, vehicle architecture studies, or market intelligence to support engineering or business decisions. - Demonstrated success influencing or directly driving customer retention, expansion, renewals, and long-term account growth. Skills & Abilities - Ability to travel 30–50% to customer sites, industry events, and internal meetings. - Strong understanding of automotive engineering concepts, vehicle systems, and OEM/supplier processes, with the ability to engage deep technical stakeholders across engineering, sourcing, and program teams - Proficiency with CRM platforms, analytics tools, and benchmarking methodologies; able to translate complex technical data into clear business insights and compelling narratives - Excellent communication, stakeholder management, and problem-solving skills, with a proactive, insight-driven, and customer-embedded consulting mindset - Adaptability to operate effectively in fast-moving, ambiguous, and innovation-driven environments (including startup / EV OEM culture), with a commitment to continuous technical and professional development ## Benefits - PTO - PAID COMPANY HOLIDAYS - 401(K) + EMPLOYER MATCH - MEDICAL, DENTAL, VISION INSURANCE - LIFE INSURANCE - DISABILITY INSURANCE - TUITION REIMBURSEMENT - FSA ## Apply [Apply at A2MAC1](https://apply.workable.com/a2mac1/j/9290606B73/apply) --- Powered by [Workable](https://www.workable.com)