Customer Success Mgmt Senior Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at . The purpose of the Licensing Advisor (LA) is to help enable compelling licensing & cloud deals for Microsoft Customers. Working with multiple stakeholders, the LA must help renew and expand the portfolio of Microsoft Customer Commercial VL agreements in line with Microsoft Growth and Cloud strategy. The LA will work with both internal and external teams, including Vendor Tele Renewal specialists (VT RS), Microsoft Field Representatives (Commercial Executives (CE), Microsoft Channel Partners (LSP) and Operational resources. The LA must have an aptitude for attention to detail , enjoy working with Microsoft licensing programs, be willing to support new customers offerings as Microsoft indicates, and have a capability for compliance & adhere to defined policies and procedures. Quality of delivery is a high priority for this role. The Role of the Licensing Associate (LA) is to provide LICENSING CONSULTANCY & DEAL CONSTRUCT SUPPORT for selected Commercial Volume licensing programs (as indicated by Microsoft) including but not limited to: Enterprise Agreements (EA, EAS, SCE), Open program (OLP, OV, OVS) Microsoft Products and Services Agreement (MPSA) New Commerce agreement (CSP, MCA-E). OSPA (China) Collaborating with the Vendor Renewal Specialist (RS) & the Deal Acceleration Manager (DAS), the LA charter is to secure the customers renewal agreement on time, identifying up sell and cross sell opportunities aligned to the customer needs. It is also to sell new customers agreements based on demand triggers. This is done by working with the Renewal Specialist to: Know the customer’s business & licensing scenario. Know the customer’s stakeholders & timelines. Identify the potential up-sell and cross-sell scenarios for that customer. Prepare the value proposition for these scenarios with the RS. Leverage Microsoft resources such as Deal books and Solution assessment workshop. Gather what the customer wants to achieve as business outcomes now and in future. Migrate customers to other Microsoft programs where possible, Ensure that customers are delighted by Microsoft products and services. KEY RESPONSIBILIES Support Microsoft Cloud and Licensing deals for the designated Territory/region. Work with RS/DAS to provide the best licensing solution for the customer and how to execute this aligned to Microsoft’s strategy & policy’s Assist Vendor sales teams in developing and selling Cloud licensing solutions - e.g. assist in strong positioning of Microsoft Cloud Services, help develop accurate, relevant and complete financial analyses highlighting the benefit of Microsoft’s Cloud, provide guidance around specific Online contract language, product licensing and assist in identifying Cloud Services whitespace. Deal book preparation. Works with partners and sub stakeholders to understand the sales hurdles being encountered during deal conversations - escalate as appropriate and assist in developing the needed innovations to smooth the sales cycle. Understand our competitors cloud licensing strategies, help our account teams position the benefits of the Microsoft cloud solution to customers and support Cloud compete offers including Customer/Channel Price Sheets (CPS) and any applicable concessions via an amendment. The LA will work to ensure secure all necessary pre-approvals from the authorized Microsoft stakeholder. The LA will co-ordinate any necessary approvals by Microsoft in required Microsoft tools for the customer agreement (new or renewal). The LA will ensure adherence to Microsoft policy’s and procedures. The LA will ensure a quality driven service, including continuous learning and identifying areas for process improvement. Experience/Knowledge: 2+ years of experience working in Microsoft licensing contracts negotiations and deal construct In-depth understanding of Microsoft Commercial VL licensing programs particularly EA, MPSA, MCA & CSP Knowledge and experience of Microsoft or other Cloud and Online Services solutions Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendation. Experienced in establishing trusted advisor/strategic consultant relationships with a wide variety of internal and external stakeholders.​ Able to help customers make the best choices in tough macroeconomic environments Preferred qualifications: 4-year degree preferred 2-3+ years Licensing experience with a proven track record of success preferred Experience working with or selling Office 365, M365, Azure, Modern work, Biz apps preferred About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.