Libertex Europe OverviewPart of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.Over the years, Libertex has received multiple prestigious awards and recognitions, including “Best Global Broker” (Ultimate Fintech Awards, 2025), “Best Online Trading Platform” (Fintech Breakthrough Awards, 2025), and “Most Trusted Broker” (European CEO, 2024). A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team. Since being founded in 1997, the Libertex Group has grown into a robust fintech powerhouse, with an established presence in various jurisdictions, serving millions of clients from several countries all over the world.In Europe the Libertex trading platform is operated by Indication Investments Ltd., a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.Job OverviewCustomer Success Officers assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. The Customer Success Officer will be helping customers understand the product and answer any questions about their trading positions. Main ResponsibilitiesAssist clients worldwide through live support and handle customer requests through chats and emails in different languagesAnswer emails, assist with opening of client accounts, amend existing accounts, maintain client recordsDemonstrate impeccable telephone etiquette and managementHandle back office queriesSupport clients with technical and troubleshooting issuesReport to the managementDeal with all departments to resolve issuesProvide support and troubleshooting on Libertex and MT4 Trading PlatformsLiaise with the Compliance Officer regarding complaints and approval of accountsProvide all relevant information to clients regarding documents and materials for becoming a clientHandling client inquiries appropriately and ensuring that high level service is providedPromoting available products and services to clientsDeveloping and maintaining excellent relationships with prospective and existing clientsContributing to team effort by achieving targeted resultsAssist with other duties as needed from time to timeRequirementsDegree in Business Studies or any other related field Previous experience in a similar position will be considered as a major advantageExcellent command of the English languageKnowledge of any other languages will be considered as an advantageExcellent spoken and written communication skillsAbility to work efficiently under pressureExcellent computer skills (Microsoft Excel and Word)Knowledge of MetaTrader platforms will be considered as an advantageAbility to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00 from Monday to FridayBenefits24 working days of annual leaveComprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day oneHybrid model: 3 days office, 2 days homeUdemy Business unlimited membershipCompany discount card with access to various goods and servicesCorporate events and team building activitiesProfessional and personal development opportunities in a fast-growing environmentLibertex Europe is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested in accordance with our Company's Privacy Policy.
Libertex Europe Overview
Part of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.
Over the years, Libertex has received multiple prestigious awards and recognitions, including “Best Global Broker” (Ultimate Fintech Awards, 2025), “Best Online Trading Platform” (Fintech Breakthrough Awards, 2025), and “Most Trusted Broker” (European CEO, 2024). A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team.
Since being founded in 1997, the Libertex Group has grown into a robust fintech powerhouse, with an established presence in various jurisdictions, serving millions of clients from several countries all over the world.
In Europe the Libertex trading platform is operated by Indication Investments Ltd., a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.
Job Overview
Customer Success Officers assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. The Customer Success Officer will be helping customers understand the product and answer any questions about their trading positions.
Main Responsibilities
- Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
- Assist with other duties as needed from time to time
Requirements
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent command of the English language
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00 from Monday to Friday
Benefits
- 24 working days of annual leave
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- Hybrid model: 3 days office, 2 days home
- Udemy Business unlimited membership
- Company discount card with access to various goods and services
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
Libertex Europe is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested in accordance with our Company's Privacy Policy.
Part of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.Over the years, Libertex has received multiple prestigious awards and recognitions, including “Best Global Broker” (Ultimate Fintech Awards, 2025), “Best Online Trading Platform” (Fintech Breakthrough Awards, 2025), and “Most Trusted Broker” (European CEO, 2024). A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team. Since being founded in 1997, the Libertex Group has grown into a robust fintech powerhouse, with an established presence in various jurisdictions, serving millions of clients from several countries all over the world.In Europe the Libertex trading platform is operated by Indication Investments Ltd., a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.
Part of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.
Over the years, Libertex has received multiple prestigious awards and recognitions, including “Best Global Broker” (Ultimate Fintech Awards, 2025), “Best Online Trading Platform” (Fintech Breakthrough Awards, 2025), and “Most Trusted Broker” (European CEO, 2024). A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team.
Since being founded in 1997, the Libertex Group has grown into a robust fintech powerhouse, with an established presence in various jurisdictions, serving millions of clients from several countries all over the world.
In Europe the Libertex trading platform is operated by Indication Investments Ltd., a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.
