Customer Success & Onboarding Manager

Job description

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people. Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission. What is happening at 01 Health right now: - Balderton-backed Series A company - 90% of UK patients can reach an 01 Health–affiliated clinic within 30 minutes - All growth has been inbound, ~50% word of mouth - 4.98★ customer rating from the dentists who use us - Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist - US expansion live - New verticals being tested and prototyped We are not searching for product-market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process. ### **The Role** As 01Health’s Customer Success & Onboarding Manager, you’ll be at the frontline of transforming healthcare. You’ll help practices implement cutting-edge AI technology, enabling generalist clinicians to deliver specialist-level care to millions. Every rollout you lead has a direct, tangible impact on patient care. You’ll be leading our customer adoption and collaborating with Account Executives, Key Account Managers, and clinical practice teams to ensure smooth adoption, solve challenges in real time, and build scalable processes for long-term success. This is a high-impact role where your work translates into measurable results and meaningful change. You’ll be hands-on, spending time in practices to onboard and train teams, building strong relationships at every level, and driving deep adoption of the 01Health platform. Our first product focused on orthodontics / clear aligners. We’ve become the fastest growing UK provider while maintaining an incredibly high CSAT. This year we also launched a geographical expansion into the US. For this track we're looking for someone with proven experience in Customer Success, Onboarding or Post-Sales. You know how to drive adoption, delight customers, and turn onboarding into a smooth, high-impact experience. ### **What you'll be doing** - **Lead the onboarding:** Take ownership of new practice rollouts, ensuring every implementation runs smoothly and delivers an exceptional first experience. - **Train and inspire teams**: Deliver engaging, hands-on sessions that turn new users into confident, enthusiastic platform champions. - **Revenue attainment**: Drive order volume from partner dentists to ensure they hit mutually agreed targets and generate sustainable revenue for the business. - **Build strong relationships across all levels:**Connect with everyone including Area Managers, Practice Managers, Owners, Dentists, Hygienists, Receptionists, Treatment Coordinators, and more, becoming a trusted partner they can rely on. - **Analyse usage and share insights:** Put together and deliver monthly reports on product usage and customer feedback to practice stakeholders, including Practice Managers, to highlight impact and encourage continued adoption. - **Showcase and teach cutting-edge AI features: Help users understand and get excited about our AI tooling, demonstrating how they enhance patient care and make daily workflows smarter and easier.** - **Partner with internal teams to drive success: Collaborate with colleagues across Sales and Product to ensure practices get the maximum value from 01Health.** - **Shape scalable onboarding frameworks:** Take lessons from each implementation to build repeatable, efficient processes that can scale as we grow across new practices and healthcare verticals. ### **What we’re looking for** - **Excellent communication skills** - you’re confident engaging stakeholders at all levels, building trust, and inspiring teams to embrace change. - **Problem-solver** - comfortable creating processes from scratch, turning lessons into scalable frameworks, and finding creative solutions to real-world challenges. - **Builds, iterates, and validates fast** - you're comfortable spinning something up, testing it in the real world, seeing what breaks, and improving it quickly. You’re already a pro at using AI to move faster - whether that's drafting comms, structuring playbooks, analysing feedback, or just getting things done in half the time. - **Thrives on face-to-face engagement** - you enjoy visiting practices, building relationships in person, and seeing the real-world impact of your work firsthand. - **Healthcare or dental background (desirable but not essential)** - if you’ve worked in healthtech, even better, but your passion for making healthcare better matters most. - **Location**: Able to commute to our London office on Mondays, Wednesdays, and Fridays. ### ### **Why you’ll love working here** - **Real impact, every day** - your work directly changes patient outcomes. You'll feel it, and so will the people whose care you're improving. - **25 days holiday + your birthday off** - because no one should work on their birthday! - **Outsized leverage and full ownership** - real authority today, lasting impact tomorrow; what you build now shapes how this company operates at every stage after. - **Grow fast** - backed by top VCs and built by the best; you'll be learning from some of the sharpest minds in health-tech every single day. - **Vitality Health cover** - private medical insurance, because we take care of the people who take care of the business. - **Team Perks** - enjoy regular team lunches, quarterly socials, and an annual company retreat. - **Hybrid working -** we all come together three days a week, but the rest of the time, enjoy the flexibility to work from home or our Hoxton office.