Customer Success Partner

Job description

**Be yourself at Protolabs** Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. **Why Protolabs?** We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. **Join our team as a** **Customer Success Partner!** *This role has a five day/week on-site expectation through training.* *After training, it is a HYBRID role - in office Tuesday-Thursday in Maple Plain, MN* *Monday-Friday: 9:30am-5:30pm* The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value‑driven. This role supports customers and internal stakeholders by delivering timely, high‑quality service through phone and email while proactively completing operational tasks that keep our teams aligned and our processes running smoothly. Customer Success Partners are empowered problem‑solvers who help customers move from idea to production with confidence. ### What You Will Do: - Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness - Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts - Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward - Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed - Maintain accurate and up‑to‑date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting - Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams - Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively ### What It Takes: - High school diploma or equivalent; additional education or training is a plus - 1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed - Strong attention to detail and pride in delivering accurate, high‑quality work - Customer‑focused mindset with a genuine interest in building positive, professional relationships - Sound judgment and decision‑making skills, with the ability to navigate situations thoughtfully and confidently - Clear, open communication style with a commitment to transparency and teamwork - Comfortable using Microsoft Office tools and learning new technologies quickly - Professional, friendly phone presence with the ability to speak clearly and confidently with customers - Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy - Strong problem‑solving skills, with the ability to troubleshoot issues and think creatively to reach solutions ### What Makes You Stand Out: - College degree - Customer Service experience in a manufacturing environment - Experience working in a fast-paced, dynamic environment - Experience working in a team-centric, pool concept environment ### What's in it for you? - We offer a competitive salary and annual bonus opportunity - In addition, we offer amazing benefits including but not limited to: - Health Insurance: Traditional OR High Deductible plan - Flexible Spending Accounts - Health Savings Account (including employer contributions) - Dental and Vision - Basic and Supplemental Life Insurance - Short-Term and Long-Term Disability - Paid caregiver leave - You will receive 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours - 401k with company match and immediate vest - Employee Stock Purchase Program at a 15% discounted rate - Matching grants through Protolabs foundation - And More!