Customer Success Project Manager

Job description

Sauder Family Companies is a family-owned group of manufacturing businesses headquartered in Archbold, Ohio. Across Sauder Woodworking, Sauder Building Products, and Sauder Manufacturing, we design, manufacture, and market furniture, cabinetry, closets, and specialized commercial furnishings that serve customers throughout North America. With a legacy spanning more than 90 years, we are united by a commitment to craftsmanship, innovation, customer service, and creating opportunities for our team members and communities. ________________________________ The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional execution. This role works closely with the Sales Manager, Merchant, and internal and external teams to effectively manage the account, including internal functions, customer needs, item execution, product launches, and post-launch performance. KEY RESPONSIBILITIES • Serve as the primary day-to-day internal business lead for the key account, build strong relationships with Manager, Merchants, and key stakeholders. • Partner with the National Accounts Manager or Sales Director to execute customer strategies to achieve sales, profitability, and growth objectives. • Organize and manage external meetings with customer. Will require both virtual meetings and travel to customer when necessary. • Anticipate customer and business needs, coordinate account activities, and ensure timely execution of pricing, item setup, reporting, customer maintenance, and business review deliverables. • Drive new product development initiatives from concept through launch and post-launch evaluation. • Lead cross-functional teams to ensure alignment and successful execution of customer and product initiatives. • Proactively identify opportunities and risks, and drive actions to resolution. • Analyze sales, pricing, margin, inventory, and product performance data to support business decisions and recommendations. • Manage customer forecast model, working with internal and customer demand planning teams. • Ensure alignment between customer's objectives and internal execution from project initiation through completion. QUALIFICATIONS Essential Knowledge & Skills • Exceptional attention to detail, accuracy, organization, follow-through, and accountability. • Strong written, verbal, presentation, and customer-facing communication skills. • Proactive mindset with the ability to anticipate needs, identify issues, and action next steps without prompting. • Strong customer relationship management, business acumen, analytical capability, and problem-solving skills. • Ability to influence without direct authority and collaborate effectively across cross-functional teams. • Ability to interpret sales, pricing, margin, inventory, and product performance data to support recommendations. • Proficiency with Microsoft Office applications and ability to learn additional customer and reporting systems. Education & Experience • Bachelor’s Degree in Business or related field preferred. • Three or more years of experience in sales, account management, product or project management, customer business management, or related business functions. • Experience working with large retail customers preferred. • Demonstrated success managing multiple priorities, deadlines, customer needs, and cross-functional stakeholders in a fast-paced environment. PAY SUMMARY Expected offer range: $57,000-$76,000/year. The actual salary will be based on factors such as location, relevant experience, and skills. The Max salary listed is not the top of the salary band. We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description. Sauder is a family company, so we believe in a healthy work-life balance for our employees. We want employees to know their time here is more than just a job--they can build a life-long career at Sauder. We have a culture of continuous improvement and internal advancement. We provide 3 weeks of vacation and a full benefit package beginning at 30 days. Other perks include 401(k), a company-funded health savings account, free counseling, furniture discounts, and tuition reimbursement. Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran