Customer Success & Project Manager (m/f/div.)

Job description

Copperdot is a procurement service that offers a range of tailored solutions for printed circuit board (PCB/A) requirements. From initial consultation through post-purchase support, our service portfolio ensures that customers stay one step ahead in the market. We provide seamless sourcing, effective Design for Manufacturing (DFM) consulting, and develop customized PCB strategies tailored to our customers' needs, all supported by our AI-powered end-to-end (E2E) procurement platform. As Copperdot's Customer Interface and End-to-End Project Coordinator, you will be responsible for: Act as the primary point of contact for existing customers in the PCB/A A business Manage customer projects end-to-end from RFQ to successful delivery Coordinate customers, suppliers, and internal stakeholders to ensure smooth project execution Drive quotation clarification, supplier alignment, and commercial coordination Monitor deliveries and proactively manage escalations and open issues Ensure transparent communication and fact-based decision-making throughout the project lifecycle Collaborate closely with quality, logistics, and supply chain teams to achieve high customer satisfaction Support the sustainable growth and development of existing customer accounts Education: Degree in business administration, engineering, electronics, supply chain management or comparable qualification Experience: Several years of experience in account management, project management, sales operations, procurement or customer-facing industrial B2B roles Technical background: Knowledge of PCB/A, EMS, electronics manufacturing or technical supply chains is a strong advantage Working method: Structured, proactive, transparent and target-oriented, with strong ownership from RFQ to delivery Commercial skills: Ability to balance customer needs, supplier constraints, risk management and Copperdot business objectives Personality traits: Customer-oriented, self-confident, decision-driven, resilient, open to feedback and comfortable in dynamic business situations Language: Fluent English required; German or additional languages are beneficial This role is based in Ludwigsburg , Germany. We offer flexible working models: from various part-time options to mobile working and job sharing. Feel free to contact us. Curious? Learn more about copperdot here: Your PCB service | copperdot Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity. Need support during your application? Nelly Ehrmann (Human Resources) +49 711 811 48240 Need further information about the job? Walter Sanchez (Functional Department) +49 711 811-8341 We are Bosch Business Innovations, the un-corporate venture builder of Bosch, consistently driving innovation from the initial idea to real world spin-offs. With our interdisciplinary team and together with partners, we develop new ventures around the world to actively shape the future of diverse industries – far beyond the traditional Bosch core areas. Become a part of it and shape the future with us. The Bosch Business Innovations GmbH is looking forward to your application!