Customer Success Representative

Job description

Are you looking to kickstart your career in sales? Whether you're already working in a customer success role or come from a background in hospitality, retail, account management, call centres, or another customer-facing role, this could be the perfect next step. If you enjoy talking to people, building relationships, solving problems, and are motivated by uncapped earning potential, we'll provide the training and support to help you succeed. This is a fast-paced, phone-based role in a target-driven environment, so you'll need to be motivated, resilient, and driven to achieve KPIs while delivering an exceptional customer experience. What you'll be doing: - Onboarding new tradies and guiding them through their first experience on the platform - Conducting nurture calls to support customer success - Re-engaging tradies who have become inactive and helping them maximise their return on investment - Having meaningful conversations to encourage ongoing platform engagement - Educating tradies on best practices and providing tailored recommendations - Managing and tracking customer performance and campaign activity - Assisting with service-related enquiries and account management activities - Supporting the wider sales team where required - Meeting and exceeding daily, weekly and monthly KPI targets What's in it for you: - $65,000 + Uncapped Commission (OTE $93,000) - Monthly commission payments and daily incentive opportunities - Sydney CBD location with hybrid flexibility available after training - Free breakfast and snacks provided in the office - High Achievers Club and regular team rewards - Supportive and friendly office environment—a team that wants to see each other succeed - Join an award-winning employer with a strong team culture - Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles - Ongoing training and development to help you build a long-term career What we're looking for: - You bring resilience, a positive attitude, and the drive to consistently achieve KPIs without compromising on customer service. - Previous experience in a phone-based environment is ideal - Strong communication and relationship-building skills - Experience in onboarding and building relationships is ideal - Strong organisational skills and attention to detail - A genuine desire to help customers succeed and deliver positive outcomes Apply nowif you're ready to get your sales career off the ground with uncapped earning potential and a team that invests in your success!