Customer Success Specialist

Job description

AI is rewriting how enterprises run. Payflows is the platform making it happen. The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations. Payflows is building the agentic platform for enterprise finance team — where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made. In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI. One intelligent platform, endless possibilities. The Role You’ll be part of the team ensuring our customers get maximum value from Payflows — driving adoption, satisfaction, and long-term success. As a Customer Success Specialist , you’ll support strategic accounts, strengthen relationships, and help identify growth opportunities. You’ll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers. This is a career-launching role for someone who’s ambitious, structured, and eager to learn how world-class customer success is done. Your Mission Drive Adoption Guide users through best practices and help them unlock the full potential of Payflows. Support onboarding and ongoing enablement efforts to ensure customers succeed. Build Relationships Engage with customer teams regularly, providing proactive support and ensuring satisfaction. Be the first point of contact for daily questions, feedback, and feature requests. Support Retention and Growth Collaborate with CSMs to identify opportunities for upsell or deeper adoption. Track account health and surface insights that help customers see measurable ROI. Collaborate Internally Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met. Contribute to playbooks and best practices that help scale success across the organisation. Learn and Grow Fast Build deep product knowledge and SaaS success fundamentals. Develop the skills to progress into a full Customer Success Manager role. Who You Are You’re a recent graduate or have 1–2 years of experience in SaaS, consulting, or customer-facing roles. You’re structured, analytical, and curious — always asking “how can we make this better?” You’re a natural communicator who builds rapport easily and communicates clearly. You’re eager to work directly with customers and make an immediate impact. You’re passionate about the intersection of finance, technology, and AI , and you want to help shape how enterprises work. You’re proactive, reliable, and thrive in fast-paced environments where ownership comes early. You’re fluent in English and French, other languages are a plus. Your Skills Strong academic foundation in business, economics, finance, or engineering. Excellent communication and presentation skills — confident in customer-facing interactions. Organised and process-driven — you love creating structure and clarity. Comfortable with tools like Notion, HubSpot, and Excel, and quick to learn new ones. Strong sense of accountability — you take ownership and deliver results. A fast learner with a passion for building strong relationships and understanding customer needs. Our Non-Negotiables Resilience — We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges, adapt fast, and learn through adversity. Hunger — You push yourself to grow every day, raising the bar for yourself and those around you. Trustworthiness — You take ownership, communicate openly, and get it done with integrity and consistency. This isn’t a customer support job. It’s a launchpad for the next generation of Customer Success leaders. If you’re hungry to learn, build relationships, and make an impact from day one — welcome to Payflows.