Customer Success Specialist

Job description

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! CUSTOMER SUCCESS SPECIALIST As a Customer Success Specialist at CreatorIQ, you will play a critical role in supporting our agency and brand customers through high-quality customer management, renewals support, and day-to-day account coordination. This role is heavily focused on inbox management, customer communications, and operational execution, ensuring customers receive timely, organized, and professional support throughout their lifecycle. You will partner closely with Customer Success Leaders and cross-functional teams to keep accounts on track, renewals moving forward, and customer needs addressed efficiently. Success in this role requires exceptional organization, strong written communication skills, and the ability to manage multiple workstreams in a fast-paced, customer-facing environment. Working Hours: 4pm to 1am PHT - Tuesday to Saturday In this role, you’ll get to: - Serve as a key point of contact for customer inboxes, managing inbound requests, follow-ups, and action items with speed, clarity, and professionalism. - Support customer renewals by tracking timelines, preparing documentation, coordinating internal approvals, and ensuring renewal-related communications stay on schedule. - Maintain accurate and up-to-date account records, including meeting notes, engagement history, renewal status, and next steps in Salesforce and internal tools. - Monitor customer health signals and proactively flag risks, delays, or outstanding requests to the appropriate stakeholders. - Collaborate cross-functionally with Support, Implementation, Sales, and Product Education to resolve customer issues efficiently. - Manage multiple accounts and priorities simultaneously while maintaining a high level of attention to detail and responsiveness. Who you are: - Highly organized, detail-oriented, and comfortable managing multiple workflows, inboxes, and deadlines at once. - Strong written and verbal communicator with confidence interacting directly with customers in a professional, customer-first manner. - Experienced in customer-facing roles such as Customer Success, Account Management, Client Services, Operations, or Support. - Comfortable following structured processes while also adapting to changing priorities and customer needs. - Proactive and reliable — you anticipate next steps, follow up without being asked, and take ownership of tasks through completion. - Strong project management skills, with the ability to track tasks, dependencies, and timelines across multiple accounts. What you’ll need: - 2+ years of experience in a customer-facing or operational role (Customer Success, Account Management, Client Services, Executive Support, or similar). - Experience handling customer communications, e-mail inbox management, and coordination across internal teams. - Familiarity with CRM systems (Salesforce preferred) and collaboration tools such as Google Workspace, Slack, Zoom, and task/project management tools. - Comfort working with customers across different regions and time zones. - Ability to work independently as part of a distributed, global team. Nice to Have: - Experience supporting SaaS customers, renewals processes, or subscription-based businesses. - Prior exposure to marketing, media, or influencer marketing workflows. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. What you will get from us: - People: work with talented, collaborative, and friendly people who love what they do. - Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. - Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! - Work/life harmony: 20 days vacation, floating and set holidays, wellness allowance, and paid parental leave. - Whole Health Package: medical, dental, vision, life, disability insurance, and more. - Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!). Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, benefits, and beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-PH-2bc9bdd3fbd9803d90e8e0d444c399de. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice https://creatoriq.notion.site/Global-Candidate-Privacy-Notice-1f29bdd3fbd98069a1e2eb6acefb3acf.