Customer Success Specialist

Job description

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™ ### How you'll make an impact: As a Customer Success Specialist, you will work directly with Cin7 customers to ensure they get maximum value from our platform and deliver a great customer experience. Working in partnership with our Sales and Onboarding teams, you will help our customers achieve their business goals, while driving retention and growth for Cin7. You will also amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering and Marketing teams on ways we can better serve our customers. You will work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience to your accounts. ### What you'll do: - Enhance customer experiences, and identify areas of opportunity to increase feature adoption, engagement, and value. - Proactively engage with customers to provide solutions for best outcomes when using our platforms. - Update customers on enhancements or changes to our products to ensure full platform value awareness. - Partner with the Engineering and Product teams to advocate for customer needs around future enhancements to our platform. - Anticipate issues, and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows. - Work with the team to develop best practices for responding to the critical customer needs to drive success across the organization - Monitor customer health, and leverage customer insights to mitigate risk. ### What you'll bring: - Approximately 2+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organization experience a plus - A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption - You’re curious, inventive and work to be a little better every single day - You naturally possess a high level of compassion and pay close attention to the needs of customers - Has handled difficult customers conversations and can point to examples of providing resolutions - Can work cross functionally to find solutions - The motivation and flexibility to work well in a high-growth environment where things change quickly - Value relationships with customers and colleagues - Contribute to a positive team environment of equality and inclusion - Bachelor’s Degree ### Why work for us? - We are a fast growing business going through a huge amount of growth. - You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. You’ll also be receiving: - Work From Anywhere for 30 days in a six month period - Celebrate your birthday with a paid day off - A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. - Medical Insurance on successful completion of probation - Recruitment referral bonus - Work for a Great Place to Work® - Hybrid Working ### Working Hours: This role is designed to support customers across multiple global time zones, with a schedule that includes afternoon and evening hours (Sri Lanka time). Exact working hours will be finalized with the successful candidate based on business needs and team collaboration.