Customer Success Specialist

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career. **Customer Success Specialist** **Full-Time · Remote (U.S. Eastern Time Hours)** ### **About the Role** In this role, you’ll lead client relationships from onboarding through renewal. You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited. ### **What You’ll Do** - Onboard new clients with structured kickoff calls and milestone planning - Manage timelines and automate task flows using tools like Zapier or Make - Communicate clearly and proactively with clients and internal teams - Troubleshoot issues quickly and keep delivery running smoothly - Support renewals by consistently delivering a strong client experience ### **What You Bring** - Experience managing client relationships - Hands-on experience with automation tools (Zapier or Make is a must) - Strong communication skills and confidence leading calls over Zoom - Comfortable managing timelines, workflows, and CRM systems - Calm, proactive, and highly organized - Bonus: familiarity with B2B environment ### **Why This Role Is Unique** - You’ll shape the customer success function at a high-growth studio - You’ll work at the intersection of content, tech, and strategy - You’ll help turn creative ideas into scalable systems that clients love **Please NOTE** It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.