Customer Success Specialist

Job description

About Windcave: Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider. Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe. About the Role To play a key part in our growth and expansion, we are seeking results-driven Customer Success Specialists to join our high performing Sales team in Auckland Central. The focus will be to grow and support existing accounts. Key responsibilities include: Provide responsive assistance on commercial queries Inform and educate customers about products and features Upsell/cross-sell new services to existing customers Support and collaborate with cross-functional teams Regularly report on key accomplishments and monitor key metrics to identify areas for improvement About You The role will suit entry-level candidates and recent graduates who share an interest in the Payment/ Finance Technology sector. You will be enthusiastic about representing a high-growth and market leading organisation and will be motivated to achieve goals. You will also have: Excellent written and verbal communications skills Organisational skills and flexibility to both manage field sales and working with the internal team Good communication and relationship-building skills to build trust and connection Intermediate level knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint) Awareness of the payments industry and trends would be beneficial Benefits on offer: We value our employees and offer competitive benefits, including: Competitive salary Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday) Discounted health insurance (depending upon eligibility) Why join us? At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing: A supportive and inclusive environment Career development, learning, and long-term career opportunities Exciting and challenging projects On going training and support If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story .