Customer Success Specialist FORTINET

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: About Ingram Micro Ingram Micro is the global leader in IT distribution and technology solutions , reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem. With our broad solutions portfolio , supply chain expertise, and our proprietary digital platform ( Ingram Micro Xvantage™ ), we provide opportunities and impact at a scale that no other company can match. Why join us? Joining Ingram Micro means becoming part of a multinational powerhouse that values talent, invests in people, and empowers growth . We offer professional development, certifications, and international career opportunities in a truly global environment. Our Cybersecurity Business Unit is growing fast, and we are looking for ambitious individuals ready to build new business opportunities and play a key role in shaping the future of Cybersecurity in Italy. Your Role As a Customer Success Specialist – Cybersecurity , you will drive business development in a strategic and rapidly expanding market. You will: Identify and engage new B2B reseller partners in the Cybersecurity space. Generate leads through a mix of marketing activities, outbound campaigns, digital prospecting tools, and the Ingram Micro Xvantage platform. Manage the full sales cycle: from first contact to negotiation and successful onboarding. Collaborate with cross-functional teams (Vendor Managers, Presales, Marketing, Finance) to design and execute growth strategies. Track performance, manage your pipeline, and contribute to team KPIs while taking full ownership of your targets. Share insights, new ideas, and market feedback to continuously improve our go-to-market approach. What We’re Looking For Previous experience in B2B sales is considered a strong plus, ideally in IT distribution, vendor, or system integrator environments – but it is not mandatory . Strong motivation to learn and grow in a commercial role within the IT and Cybersecurity space. Commercial acumen, curiosity, and a proactive approach. Fluency in Italian and good working proficiency in English – stronger skills in English are a plus. A collaborative attitude and entrepreneurial mindset, with a drive to achieve results. What We Offer A strategic role in one of Ingram Micro’s fastest-growing business units. The chance to shape the market by building new customer relationships from the ground up. Access to training, advanced tools, and vendor certifications to grow your expertise. Clear and transparent career development opportunities , including international paths. A dynamic, collaborative, and performance-driven culture where results and initiative are rewarded. Ready to grow with us? If you’re eager to take ownership, develop new business, and build your career in a global, people-focused company, apply now and be part of the future of Cybersecurity at Ingram Micro!