Customer Success Specialist - Opportunities for Candidates with Disabilities

Job description

About HotelRunner HotelRunner is a technology-driven hospitality SaaS company helping hotels increase visibility, efficiency, and revenue through smart digital solutions. About The Job Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products Provide fast, solution-oriented, and clear responses to customer requests Execute support and implementation processes in line with defined SLA timelines Accurately track and document all processes through Salesforce CRM Foster strong cross-functional communication and collaboration across teams Maintain the highest level of customer satisfaction and follow up with post-process feedback Requirements High school or Bachelor’s degree graduate Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above Self-learner, able to work independently, and a strong team player Experience in call center and/or customer relations English proficiency (preferred) Residing in İzmir What is in it for you? You will focus on what you do best, we'll take care of the rest! USD based salary Private Health Insurance Monthly food card allowance Transportation support ICF Coaching A MacBook and all the necessary equipment Unlimited coffee, drinks & Free snacks all and every day A day off on your birthday HotelRunner Superb Welcome Kit A fun office full of creative and dynamic people We share some common passions; our motorcycle club is just one of them We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team Being a part of results-oriented multinational teams