Customer Success Specialist - Philippines

Job description

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent through our technology-driven marketplace. By unlocking new levels of productivity and earning potential, we’re building a brighter future for businesses and workers alike. Traba is proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst. We’re looking for an entrepreneurial and motivated **Business Support Specialist** to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses that rely on Traba for workforce management. ## **What You Will Do:** - **Deliver Outstanding Support:** Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience. - **Monitor and Optimize Operations:** Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise. - **Empower Customers and Workers:** Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users. - **Streamline Processes:** Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency. - **Resolve Issues at Scale:** Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%). - **Leverage Technology:** Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform. - **Flexibly Rotate Shifts:** Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations. ## **Who You Are:** - **Customer-Focused:** You bring strong empathy and care for customers and workers, with a proven ability to build relationships and resolve issues. - **Process-Oriented:** You thrive on identifying inefficiencies and implementing effective solutions to improve operational workflows. - **Adaptable:** You excel in a fast-paced, ambiguous environment, balancing multiple tasks under pressure with ease. - **Resilient Problem-Solver:** You confront challenges with a growth mindset, learning from experiences and demonstrating grit in tough situations. - **Exceptional Communicator:** You have excellent verbal and written communication skills, enabling you to manage expectations, clarify questions, and provide clear guidance. ## **What You Will Need:** - 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company. - Proven ability to manage multiple priorities while meeting tight deadlines. - Strong organizational skills and attention to detail, balanced with the ability to execute swiftly. - A proactive approach to problem-solving and an ownership mentality in all tasks. - Enthusiastic attitude and a commitment to delivering exceptional customer experiences. ## **Why Join Us:** - Competitive pay with opportunities for growth and career development. - Be part of a highly competent, driven team that values collaboration and innovation. - Gain firsthand experience in shaping a new function within a fast-growing tech company. - Flexible work arrangements with rotating shifts that include early mornings, late nights, and weekends. ## **Equal Opportunity Employer** Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. ## **Our Values** **Dream Big -** We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results. **Olympian’s Work Ethic -** Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. **Growth Mindset -** We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. **Customer Obsession -** We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems. ## **What is light industrial labor?** Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.