Customer Success Specialist - Up to $2,000 Sign-on Bonus!

Job description

About Us: Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services . As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA. Position Overview: We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs . In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up . You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value. You’ll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions—contributing directly to growth and customer loyalty. Key Responsibilities: Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey. Customer Data Management : Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams. Process Coordination : Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery. Task Prioritization : Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly. Process Improvement : Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows. Cross-Functional Collaboration : Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes. Documentation & Resources : Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources. Qualifications: Experience in administrative support, customer success, sales, or operations roles. Self-motivated and proactive in identifying and solving problems. Strong organizational and multitasking skills with excellent attention to detail. Excellent communication skills, both written and verbal. Persistence in outreach with customers and building rapport. A proactive approach to problem-solving and process improvement. Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders. Strong organizational skills with the ability to manage multiple tasks and priorities. Familiarity with Medicaid/Medicare programs is a plus. How We Operate – Non-Negotiable: “Insanely Great” for Families – Delivered Now: Relentlessly solve caregiver needs with excellence and speed. Speed is King – Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency. Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team. The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction. Act Like Owners – Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.