About UsHumanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.About The RoleAs a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.Key ResponsibilitiesLead and Mentor Your Team: Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment.Drive Customer Success: Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary. Achieve Team KPIs: Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights.Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success.Customer Advocacy: Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.RequirementsExperience: 3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage.Leadership Skills: Proven ability to mentor and lead a team, fostering growth both personally and professionally.Marketing Expertise:Previous experience in the influencer marketing industry is a significant advantage. Data-Driven Mindset: Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making.Dynamic and Adaptable: Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results.Collaboration: Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.
About Us
Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.
About The Role
As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.
Key Responsibilities
- Lead and Mentor Your Team:
Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment. - Drive Customer Success:
Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary. - Achieve Team KPIs:
Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights. - Cross-Functional Collaboration:
Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success. - Customer Advocacy:
Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.
Requirements
- Experience:
3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage. - Leadership Skills:
Proven ability to mentor and lead a team, fostering growth both personally and professionally. - Marketing Expertise:
Previous experience in the influencer marketing industry is a significant advantage. - Data-Driven Mindset:
Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making. - Dynamic and Adaptable:
Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results. - Collaboration:
Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.
Humanz is a leading startup in the creator economy space. We are transforming the way brands and creators collaborate globally. With our AI-powered platform, we help build successful, long-term, authentic partnerships between creators and brands, increasing transparency, follower engagement, and revenue for both parties.
Humanz is a leading startup in the creator economy space. We are transforming the way brands and creators collaborate globally. With our AI-powered platform, we help build successful, long-term, authentic partnerships between creators and brands, increasing transparency, follower engagement, and revenue for both parties.
