Customer Success Team Lead- Digital Team

Job description

**Shape the future of Search.** **About BrightEdge** BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. **About the Role** Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. We’re looking for a **Team Lead** to lead our Digital Customer Success team, serving as both a coach and hands-on customer advocate focused on driving meaningful impact for BrightEdge’s customers. In this player-coach role, you’ll mentor and develop a talented group of CSMs while also working directly with customers to solve complex marketing and analytics challenges, drive adoption, and deliver world-class customer experiences. If you love mentoring and developing others, enjoy rolling up your sleeves to solve complex customer challenges, and thrive in a role where you can make an impact both as a leader and a hands-on CSM, this is the role for you. ### How you'll spend your time: - Lead and grow a team of CSMs — hiring, onboarding, and developing top talent. - Manage your own book of around 20 accounts - providing the white-glove service were known for. - Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support. - Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes. - Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention. - Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge. ### We're excited about you if you have: - 3+ years in a client management and problem-solving role, with at least 1+ years of team management. - A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment. - A proven track record of developing talent and building high-performing, customer-obsessed teams. - Experience managing a book of client accounts - high volume preferred. - Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike. - A curious, data-driven mindset and a passion for solving marketing problems through technology. - Bachelor’s degree required ### Benefits: - Motivating, high-impact work that builds your career - Medical, dental, and vision insurance with multiple package options - 15-23 days PTO depending on tenure plus 10 paid holidays - Pet insurance to keep your fur family happy and healthy - Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs - No or low cost therapy and professional coaching sessions through Spring Health - 4-6 weeks fully paid parental leave